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Sign up for email alerts here >, *Visit the Angel Island page for ticketing options and FAQs.. How many people do not know and never retrieve their funds? What should I do if my card is lost or stolen? Any suggestions, or is this another way for a government-backed agency to abscond with my money? Visit the Go Pass eligibility page for more information.
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EMC And Metro card. 0.749023 g If you are still having trouble with your Go Pass, please contact us at. I only pray theyre still there. 0 0 10.1455 10.364 re So take your balance down to $1.50. Learn more about our privacy policy. H*2T0T3415Rf& Then throw your Clipper card away knowing that your negative balance is more than $3 so you got your $$ back and then some. Learn more about Clipper on your phone. 0.749023 g
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Due to observed delivery issues this is a less secure option. We do this with our Oyster card for London: Lend it to your friend who is coming to the (ta && ta.queueForLoad ? Tickets submitted for refund must have been purchased by cash or debit card. Clipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. I'd calculate your estimated usage and only put that amount on the card. Ticket Refunds. More riders tell of disappearing Clipper card, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, More riders tell of disappearing Clipper card balances: Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. /Tx BMC Get it back from them when you plan your next trip to San Francisco. No service to Chase Center atthis time,stay tuned for updates. j&C]5Vr6+9[`MR}(Ir#q;Ts0Im(Vv1Xtzw}%H/X;F*=WZ4gQ`t(mB#/i uuR:rm>.587m9vSsl9rI{yKCc- Refunds are subject to the fees in Section 10. Clipper is committed to protecting your privacy. Phone. Answer 1 of 2: I'm planning to take the BART train from Oakland Int'l Airport station to 12th St Oakland City Center station. Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cancelling your card is not necessary. o Visa . If a Clipper card is not used for six months, it can be deactivated. endstream
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balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee. Learn more about our privacy policy. No service to Chase Center atthis time,stay tuned for updates. It can hold all transit passes, such as the SF University Pass for Muni, Higher Ed discount product for BART, Way2Go Pass for SanTrams or other products for all major Bay Area transit systems. Stanford, California 94305. E\\y\F@B.THH!*o* Your refund request will typically be . Apparently Bay Area folks found a loophole where BART allowed you to enter a station with the min amt on your Clipper (say $3). Location of mushroom dispensaries in Oakland? You can add value, see what's on your card, and see recent transactions. For details about how to apply for a refund, download theClipper Cancellation Form. What I usually do (did that in NYC, HK, Boston) is just to leave the card somewhere. You have to fill out a form. No. What do you recommend for getting this resolved? And my Oyster card. 0 {
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Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. EMC Proper identification is not needed when purchasing a youth or senior/disabled ticket, but proper identification may need to be presented at the fare gate. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Refunds are subject to the fees in Section 10. I no longer need to use Clipper. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). 0 {
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I think you can add value as needed to exit a station, if your balance is insufficient for the journey. EMC Here's what you need to know. f EMC Skip the side navigation menu and go to the main content. $15.29.
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f We cannot give refunds for partially used passes or tickets. If you have a Go Pass on one of these cards, please contact our office for a replacement card. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. Add only that total amount to your card. You can also log in to your regular Clipper account to see your balance and download a transaction history. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116689862', '');}, 'log_autolink_impression');San Francisco Bay Area. .
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Then when you exit, Caltrains will tell you that you have a negative balance. But if the fare is $5, it will let you exit and pay the add fare of $2 before you can use the Clipper card for your next ride. hb``e``b
Y8v $ _(f`ax!y[1igHee,t3mXP!u!Tf3l 3x.S(vOY73
Zl5r0; 4y 'gVlw?H65i\k|ZFKcE2.< Q: Ive had a Clipper card with a balance on it sitting on my dresser for probably over 5 years. /Tx BMC Sign up for email alerts, Tips for Out-of-State & Out-of-Country Visitors, Pay a Toll for a Vehicle with No License Plate, Annual Vehicle Crossings and Toll Revenues, Disadvantaged & Small Business Enterprise Program, Larkspur Ferry Service & Parking Expansion Study, Sausalito Ferry Terminal Improvements Project. Some commuters have found that the Clipper card only works when the card is not next to their Stanford ID card or badge, and/or is removed from any plastic ID holder. f Hope this doesn't break the bank for you. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Key Clipper information translated to Spanish. bFrADhDwzeCJt>HJG()qCFY9Vq{$s? To request a refund or adjustment or to report a lost or damaged card, visit the Clipper Customer Support webpage. Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cance lling your card is not necessary. Other readers wrote of similar fears and refund frustrations. When riding from Tiburon and Sausalito, tickets and Clipper payments are collected when disembarking in San Francisco. I havent needed to use it in that time. Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. Credit Card Type (check one): o MasterCard . The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. Refunds are subject to the fees in Section 10. 0 0 10.1455 10.364 re Refunds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. However, each Go Pass user will only get two replacements per calendar year. Former Tiny Ticket non-profit organizations can still submit these tickets for refund directly to BART Treasury. If the reader beeps twice to tag you off for your previous ride, swipe your card to tag on.
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Q: I have 27 cards used for a youth group which has been quiet these past couple of years and is unlikely to restart. New to Clipper? OK to stay in Oakland for visit to San Francisco? Alternatively, if I return the Clipper card to a station, etc can I get a refund on the remaining balance on the card and the card issuance fee? For more information, including fines, please see Caltrain's fare evasion policy. E\\y\F@B.THH!*o* HD
0UR K(EP%xg:#6(=VU-zTqwn?p Your session is about to expire due to inactivity. Only registered Clipper cards, are available for refunds. For more information, please refer to our pre-tax payroll deduction web page. -=9&_j?N3?vjUaFXpJ| Like the original poster, I grew weary of being on hold forever and a day when I tried contacting Clipper to ask questions about my account. I have a whole collection of stored value transit cards from many places! If a Caltrain patron is contacted onboard the train without valid fare, Caltrain Fare Enforcement Agents or San Mateo County Sheriffs Office Deputies will scan/photograph their ID to issue a Notice of Violation for fare evasion. Add value, set up autoload, and check your balance! For details about how to apply for a refund, download theClipper Cancellation Form. Stanford University. However I only plan to ride the BART a couple times during my stay, so if possible I want to avoid this fee or get a refund on the fee after I finish using the card. You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. /Tx BMC You may want to consider loading Clipper Cash onto your Clipper card for use in such an event. 0.749023 g EMC H237402VH2P0P04341Qf& To request a transfer of cash value from one card to another, wait until you have received your Smart PassClipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. $16.99 10% off. If this happens at any time, please call Clipper at 877.878.8883 for a refund. Clipper is committed to protecting your privacy. EMC E\i\\ To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. EMC `qp8Wkdj434T) Y
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If you forget to tag on and/or off, you will be subject to citation. 0 S,
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BARTs Treasury Department will then process the refund. If you are unable to get your Go Pass to tag on: Hold your card flat against the Clipper logo on the reader. Its also required if you want to set up automatic reloading. /Tx BMC Q: This happened to my wife when she was with her 90-year old mother, attempting to get on BART in Berkeley with Clipper cards, each of which should have had $20 on it. Otherwise, you will be logged out automatically. Please include your name, phone number, and return address and note that you are seeking a refund of paper ticket(s) using. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? EMC Your session is about to expire due to inactivity. There is a 50 cent surcharge per trip for paper tickets. HD
0UR K(EP%xg:#6(=VU-zTqwn?p At your request, we can mail you a new card with your balance restored, typically within 2 business days. Minimum monthly payments are required. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal . Otherwise, you will be logged out automatically. 0 {
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How would you improve Clipper? EMC Please note that if you have a discounted card (senior, student, disabled), the Go Pass will not work on these cards. Clipper App. Eventually, we got the refund. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Vouchers from other operators and tour/sightseeing companies are NOT acceptable on Golden Gate Ferry. Due to increased Clipper Card use and the corresponding reduction in use of paper tickets, the Ticket Exchange Booth at 12th St Oakland City Center Station has been permanently closed. 0 0 10.146 10.364 re
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Fares are for one-way travel. The check may take 4-6 weeks. E\\y\F@B.THH!*o* He started his journalism career as a sports editor in Iowa in 1975. The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. 0 0 10.1455 10.364 re You can check your eligibility on our Go Pass and Smart Pass eligibility checker. Q&A: Highway 101 express lanes opened Friday. H237402VH2P0P04341Qf& Registration is easy, and its free. Transit pass . The refundmay take 4-6 weeks to process. H*2T0T341f& The Go Pass is available for free to eligible faculty, staff, postdoctoral scholars. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Prior to that he was an assistant sports editor at the paper from 1984-1987. This is one option for using up the funds on a paper ticket you own. Include your name, phone number, and return address and note that you are seeking a refund of your paper ticket(s) due to BART's elimination of paper ticket sales. Key Clipper information translated to Chinese. If do not tag on and/or off, you will be subject to citation. If you ever lose your card, well replace it and restore your value for a $3 fee. EMC You must tag your card again when you get off the train. People were just grabbing free Clipper cards, riding BART, racking up negative balances and throwing the card away. If you have a question, please call (510) 464-6841. Refund will be given as Returns shipping; 14 days: Money Back: . But MUNI allows a $.50 negative balance I think and some places allow negative balance to avoid people getting stuck on a bus forever??? o Discover . Directions to Zide needed from Union Square. /Tx BMC There is a $5 fee for this service. Donations of tickets with unused value of less than $1 can be made to local non-profits. Tickets purchased using pre-tax dollars/Commuter Checks are not refundable due to federal restrictions of the Commuter Check program. BART will refund tickets with a remaining value greater than $1.00. I know that when you get a SUICA card in Japan, you can put down a $5 deposit and get it back if you return the card at one of the train stations. Is there a way to purchase the card without paying the fee? If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number.
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/Tx BMC f In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee.". f Each passenger needs his/her own ticket and/or Clipper account (card or mobile app). EMC https://www.clippercard.com/ClipperWeb/pay-with-phone. You can have multiple adult cards associated with a single account. Warriors Ferry / Chase Center Service EMC You wrote about Clipper freezing accounts. Roadshow. Paper tickets balances cannot be transferred onto a Clipper card. To request a refund or adjustment or to report a lost or damaged card, visit theClipper Customer Support webpage. If youre not paying with Clipper, please see an attendant for information about ticket purchase. Its also required if you want to set up automatic reloading. Get the app here >> Note: Clipper may not be used for Giants Ferry or for group travel - one account per passenger per trip. Min of $5. E\\y\F@B.THH!*o* Phone. According to Caltrain, failing to tag on and off could result in improper Clipper card readings, which could result in a Caltrain citation. Left and right arrows move across top level links and expand / close menus in sub levels. EMC Key Clipper information translated to Spanish. /Tx BMC
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The Smart Passis only available on pre-loaded Clipper cards, which are available through Stanford Transportation. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. You also would need to contact Stanford Transportation to request that your Go and/or Smart Pass be deactivated and new pass(es) loaded. You can check your eligibility at our Go Pass and Smart Pass eligibility checker. You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. Key Clipper information translated to Spanish. EMC It is recommended that items of value be insured when selecting this option. If a Clipper card is not used for six months, it can be deactivated. They are. All Access Digital offer for just 99 cents! If your card is registered, contact us so we can block your card from further use. Paper Tickets What a scam! Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. Golden Gate Ferry NO LONGER acceptsBlue and Gold tickets purchased online unless they werepreviously purchased for travel to Angel Island ONLY. 0 0 10.146 10.364 re As others have said, you can get it on the Clipper phone app for free. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. As part of tuition and fees, all students pay $180 each semester for a "Gator Pass"this . Stanford Transportation will automatically renew your Go Pass every four months and you do not need to take any action. It is not available to students or postdoctoral scholars at this time. Pay With /Tx BMC *Note: The pilot Go Pass program for graduate students will be ending on December 31,2022. EMC If you forget to tag on and/or off, you will be subject to citation. 0.749023 g Clipper charges a $5 administrative fee for processing a refund request; if your card does not have at least $5 in value on it, we cannot process your refund request. So we just kept our Suica as well as our Icocaused in the Kansai.
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How can I cancel my card and get a refund?
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