28 Feb. Up to 60% off at Footasylum during the half term sale. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. Will not use again. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. Did have returns but again no problems, straight forward and quick refund. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. I have been waiting for confirmation that my return has been received/refund for 3+ weeks. Thank you for signing up to . This arrived within only two working days and all items were delivered intact and all there. Very disappointing.Would never order from them again! Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Also it was delivered to Republic of Ireland avoiding customs charges. Never again. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Head to the Footasylum website, do your shopping, add everything to your basket and head to checkout. Hey MattThanks for taking the time to leave us a review. On-time Delivery. Ordered some trainers at 10.30pm amd paid for next day delivery. - Rebecca Jones, posted 1 year ago Order placed Sunday afternoon and delivered Monday afternoon. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. Ordered almost 400 worth of clothes for my son on the 12th of December! Why have i been rejected for my return as the item was faulty? It goes against our guidelines to offer incentives for reviews. Get Code. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. Got them cheaper than any other website. From the comfiest mattresses to what strange things you can cook in an air fryer, Beth covers sleep, yoga, smart home, coffee machines, grooming tools, fragrances, gardening and much more. We hope to see you shopping with us very soon. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. If it's something that goes in your house, chances are Beth knows about it and has the latest reviews and recommendations! Suggested companies are based on peoples browsing tendencies. - KM, posted 1 year ago Under Armour Charged Rogue 3 Trainer 40802641600 Mens Footwear. All students enjoy 10% off at Footasylum. Next time it will be JD SPORTS for my next purchase. Ordered it on Monday and it was delivered on Tuesday. The Footasylum app is a great way for users to shop the latest deals and products from Footasylum and to build up loyalty points and vouchers that can be used in-store or online. Hey Getta,Thanks for leaving us a great review. Black and white are the most popular colour for shoes and clothing, as they act as a neutral base for bolder patterns and brighter tones. Got them cheaper than any other website. I brought some trainers and returned them just before the 28 day period which was allowed for returns. Perfect from start to finish. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. It goes against our guidelines to offer incentives for reviews. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. For example, Footasylum has cleverly put together All Black Footwear and All White Trainers collections. Once Footasylum has received and inspected your order, a refund will be issued. Giving one star so I can leave this review. If you miss this window, youll have to go through the returns process. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. They have sent them back to me and are refusing a refund. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Email never arrived so ended up going to a store on crutches to get a refund. The Footasylum app puts every store at your fingertips.-Footasylum UNLCKD Loyalty, but not as you know it. I received a faulty product, Footasylum returns were not at all 'easy' or 'simple' as they claim. For full terms and conditions see here. Order placed Sunday afternoon and delivered Monday afternoon. Start your return online at the Footasylum website. Ordered and paid on 10th December my daughter's Xmas present. | Read 2,661-2,680 Reviews out of 55,033 Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. If you don't like it, leave. Wow! Make sure to check out the Footasylum Black Friday, Cyber Monday and Boxing Day sales for big discounts. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. For a next-level shopping experience, the app lets you filter by brand, colour, size and style so you can easily find what you want. Also it was delivered to Republic of Ireland avoiding customs charges. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Rather than shopping on the Footasylum website, the Footasylum app (which is available on iOS and Android devices) is a quick and easy way to shop the full product catalogue from your phone or tablet. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. 2023 Trustpilot A/S. For people who want unlimited delivery, you can pay 9.99 for a full year of free unlimited priority delivery with no minimum spend. T3 is part of Future US Inc, an international media group and leading digital publisher. Thank you so much. !spoke to Edge lane store about colours in crocs. Footasylum sells the latest trainers and clothing from a wide range of popular sports brands. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Perfect from start to finish. Ordered standard delivery, was dispatched the next day & arrived the day after. Useless. Keep up the good work Terry!Thanks so much.Tanya. Hey Getta,Thanks for leaving us a great review. Ordered almost 400 worth of clothes for my son on the 12th of December! This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. When you hover over the mens, womens and kids' dropdowns, youll see Featured on the right-hand side. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. We hope to see you shopping with us very soon. Ordered coats for 2 of my sons in the sale. Verification can help ensure real people write reviews about real companies. Keep up the good work Terry!Thanks so much.Tanya. Will not use again. Here are 8 tips for writing great reviews. 124.99. Sign up to the newsletter to get style updates, exclusive info on sale events and more. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Founded in 2005, Footasylum is a subsidiary of JD Sports and has grown into a popular destination for the latest footwear and athletic apparel. Please note that we may share your email with the company to verify your order. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. They sent me trainers in a damaged box. !\r\n \r\nGoods returned, Yodel receipt \r\n\r\n2 months later -still no replacement received", "Love my new trainers. Never again. I brought some trainers and returned them just before the 28 day period which was allowed for returns. We hope to see you again very soon. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). 44.99. Over 90 off RRP. Order placed on Monday standard deliver paid for and the parcel arrived the next day. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Asked for a pair of trainerscould not even tell what the guy said. Create a Return International Returns For all international returns outside of the UK, please visit our dedicated international returns page. Returning faulty goods to footasylum 29 February 2020 at 8:02PM in Scotland Docherty Forumite 1 Post I checked foot asylum website yesterday 're returns without receipt and paying with cash and it said you could return goods if you knew price paid so they could check. Visit our corporate site, Future US, Inc. Full 7th Floor, 130 West 42nd Street New York, NY 10036. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! International Returns Most Popular Thanks,Rebekah. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Will definitely be ordering from them again. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. This time, however, when I ordered, their courier choice was Yodel. Great to hear that the parcel arrived so quickly. Footasylum is a leading UK retailer of fashion streetwear and sportswear. Claim your profile to access Trustpilots free business tools and connect with customers. Ordered item was faulty. Treated myself to some new trainers and jogging bottoms in the sale! Returns and Exchanges Taken a risk with your gift this year, or not sure on their size? I would definitely recommend and will be a returning customer. AVOID THIS COMPANY!!!! Thank you so much. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). These 20 Footasylum discount codes will help lower the cost of trainers, boots, coats & activewear, All the best features, news, tips and great deals to help you live a better life through technology. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Verification can help ensure real people write reviews about real companies. very helpful as Liverpool didnt answer the phone. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. I would avoid at all costs. Greater than 82% of reviewers feedback is Footasylum returns process could be better. Hey MattThanks for taking the time to leave us a review. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. High performance sneakers, trending streetwear and exclusive product weve got you. Subscribe in print, digital, or a great-value bundle. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Courier. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. - Kristy Smitten, posted 11 months ago - Fred, posted 2 months ago Thanks. Round and round in circles. All items must be returned in their original boxes and packaging. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Take care!Thanks,Rebekah. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. A simple full refund is all I wanted from the first time I was messed around!! High performance sneakers, trending streetwear and exclusive product weve got you. One very disappointed son this Xmas! 14 DAYS, 10 CREATORS, 10,000 ON THE LINE ft TheBurntChip and GK Barry 281,550 views 3 months ago SUBSCRIBE FOR. Customer Service. 1996 Retro Nuptse Jacket. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Just noticed that the box they have sent them in isn't for the correct trainers. Further Details. Bought a pair of Boss trainers at the end of November 2022. - Callum Phelps, posted 11 months ago Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. Highly recommend and will definitely buy from Zavetti again. As specialists in footwear, its bestsellers include trainers, football boots, sliders, slippers, flip-flops and sneakers. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! Beth is Home Editor for T3, looking after style, living and wellness. There are many Footasylum stores across the UK, just head to the store locator (opens in new tab) page, enter your location and you'll find your nearest Footasylum shop. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! We spoke to Footasylum's senior leaders . No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Please note: The normal 14 day returns policy will re-commence from Monday 26th December. To contact the Footasylum customer service team, start a live chat on the website. Received 2 small refunds for I don't know what! Footasylum processes its orders very quickly so theres a small window in which you can cancel your order and stop it from going out. Tried to send Crocs back as they didnt fit my daughter. Avoid this store at all costs. Manners cost nothing. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. Totally amazing service cannot fault. We often link to other websites, but we can't be responsible for their content. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. No greeting, no please, no thank you. Stay ahead of the game with the latest trainers and clothing from Footasylum. You have 28 days to return your items and you'll need your original receipt or delivery note. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. The app also has a smooth checkout process with good delivery options which is available to over 60 countries. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Was told that neither was possible because I didnt return them in the original shoe box! Newsletter subscription. By continuing to use this website, you agree to the use of Cookies. They were dispatched quickly and delivered within a few days to Northern Ireland. No greeting, no please, no thank you. We need your email address to verify that your review is genuine. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! Over 90 off RRP. Order placed on Monday standard deliver paid for and the parcel arrived the next day. I can't even point the blame at one member of staff because they were all terrible. Which are the instant chat and the WhatsApp!! You have disabled javascript in your browser, please enable. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). * One or more of these files was not uploaded due to an invalid file type. Hey Getta,Thanks for leaving us a great review. Footasylum Discount Code: 10% off Everything. Would you like to add a photos or videos? Refunds are made to the original payment method, and products must be in their original boxes and packaging. Still over 300 down! I will always order with footasylum I am very happy with the service and products. " My delivery had been opened & purchases replaced with another companies item, clearly the delivery driver from Hermes, when I contacted Footasylum (0nly contacted by Chat, no phone number or email, how bad is that) they did not want to know and would not entertain any investigation or refund, lost 150.00 what a shambles of a company you be ashamed . Find out how we combat fake reviews. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Shocking service avoid disappointment. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Companies can ask for reviews via automatic invitations. And would recommend to all my friends amd family. Tried to send Crocs back as they didnt fit my daughter. Treated myself to some new trainers and jogging bottoms in the sale! Useless. Footasylum doesn't deliver on Bank Holidays. Lancashire The top brands to shop on Footasylum include adidas, Alessandro Zavetti, Berghaus, Converse, Hoodrich, Jordan, Kickers, Kings Will Dream, Monterrain, Montirex, New Balance, Nicce, Nike, The North Face, Tommy Hilfiger, UGG and Zavetti Canada. I would definitely recommend and will be a returning customer. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. Why have i been rejected for my return as the item was faulty? It's great to hear you are happy with the coat and that the delivery was so quick. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. Anyone can write a Trustpilot review. They have sent them back to me and are refusing a refund. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Return an item in I have sent them back the undamaged trainers in a damaged box as I received them. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. To break them up politely to ask for helpit was like I had sowrn at them. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. They all fit perfectly. Great to hear that the parcel arrived so quickly. Do you agree with Footasylum's 4-star rating? This arrived within only two working days and all items were delivered intact and all there. Anyone can write a Trustpilot review. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan.
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