To register for the Patient Portal, click the, To sign in to the Patient Portal, click on the, We have made our sign-in process easier. Adobe Acrobat is required to view and print statements and forms on the Patient Portal. You understand that while connected or attempting to connect to a healthcare institution's system, the healthcare institution may collect, store, process, maintain, upload, sync, transmit, share, disclose, and use certain data and related information, including information or data regarding the characteristics or usage of your device, system and application software, and peripherals as well as your personal information, location data, and other content. You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Portal at any time and for any reason, including, but not limited to, your use of Patient Portal on behalf of another person. You are using an outdated browser that is not supported on the Patient Portal. The Content includes both Content owned or controlled by one or more of the Practice Entities, as well as Content owned or controlled by third parties and licensed to one or more of the Practice Entities, and no right, title, or interest is granted to you in or to any Content other than the right to use such content in connection with your use of Patient Portal. We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue all other rights and remedies available to it under civil or criminal law. Improve clinical efficiency and financial performance with comprehensive support that scales as your needs evolve. We have to meet many conditions in the law before we can share your information for these purposes. We may share data with business associates working on our behalf to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. Select your provider and office location. Extend athenaOne with differentiated apps, exchange clinical data across systems, and effortlessly explore clinical and financial data. Thank you for downloading athenaPatient! Clicking Feedback will bring you to a survey form where you can leave feedback. Tailor your athenahealth experience to your organizations specific needs with industry-leading solutions. athenahealth reserves the right to make periodic updates and revisions to this Policy. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. To do this, you must create a password for your account by clicking the. If you are currently taking Valsartan, a blood pressure medication, please clickherefor more information about an FDA recall. Indicate your contact preferences for different types of notifications. This secure connection utilizes industry standard Secure Socket Layer (SSL) encryption to ensure secure data transmission as well as server-side digital certificate authentication. You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request. Change your password immediately by completing one of the following options: Please contact your provider's office to register or to verify your information. In these cases we never share your information unless you give us written permission: For questions on those practices, please consult your healthcare provider/institution, All other Portal support requests (e.g. It looks like you are using an outdated version of your internet browser. Any questions, complaints, or claims related to any product should be directed to the appropriate third party. If your physician is out of the office or unavailable to respond, messages sent via Patient Portal may be routed to other authorized healthcare providers within our practice to facilitate a timely response to your request. Your provider's office will make every effort to respond to your messages within a timely manner. Login Solutions Electronic Health Records Revenue Cycle Services Patient Engagement Population Health Telehealth Platform Services Marketplace Program Advisory Services Who We Serve Medical Practices Hospitals & Health Systems Specialty Practices Partners Payers Employers Ancillary Service Organizations Start-up Practices About Who We Are You may not assign or transfer your Portal account or share your Portal login, password or any other credentials with any other person without our consent. powered by. What do I need to access the Patient Portal? We have implemented technical, administrative, and physical safeguards, which are designed to protect your information from unauthorized use and access. Build stronger patient relationships while improving the experience for everyone with self-management tools, improved patient communication, and reduced administrative work. To register for the Patient Portal, click the, To sign in to the Patient Portal, click on the, We have made our sign-in process easier. Ask us how to do this. usually in ways that contribute to the public good, such as public health and research. If you don't agree, don't use the Patient Portal. Any questions, complaints, or claims related to any product should be directed to the appropriate third party. PLEASE NOTE: The terms set forth below apply to your use the Patient Portal (Portal) identified in this Privacy Policy. All other Portal support requests (e.g. This Patient Portal and all other sites hosted by any of the Practice Entities and the content contained herein and therein are provided by the Practice Entities on an "As Is" basis. To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system. This is to ensure that its providing the best quality experience possible before distributing it more widely. You can ask us to correct health information about you that you think is incorrect or incomplete. We will say "yes" unless a law requires us to share that information. If you receive a message that your provider is not yet enabled to use athenaPatient, you can click the Take me to my portal button, which will open a browser window on your mobile device with your Portal Locator loaded. How do we typically use or share your health information? You understand that by accepting the terms and conditions of this Agreement you are agreeing to receive your patient balance statements delivered electronically to your Patient Portal account. In these cases we never share your information unless you give us written permission: For questions on those practices, please consult your healthcare provider/institution, All other Portal support requests (e.g. The athenaPatient app currently includes some of these capabilities, with more to be added as we continue to develop the app. We will provide a copy or a summary of your health information, usually within 30 days of your request. What should I do when I get the following error, Something went wrong It looks like there was a hiccup on our side, and were unable to log you in. For your safety and security, your session is about to be logged off due to inactivity. None of the Practice Entities or any of their contractors or subcontractors shall be liable for any loss, injury, illness, damages, or claims of any kind resulting from your failure to timely read messages you may receive through Patient Portal. Wait a minute or two, and then try again. The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Only test results which are considered appropriate for release will be accessible through the Patient Portal. Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your Patient Portal account, including the right to access information through Patient Portal. Deliver quality care more easily with support that lets you focus on your patients. Follow the prompts and check in to your appointment. A link to reset your Patient Portal password has been sent to. To the extent required by applicable law, we will also attempt to notify you by email or other method when we make material changes to this Policy. We will not use or share your information other than as described here unless you tell us we can in writing. Select the message type from the dropdown options based on the topic of your question. Where can I fill out medical forms before my appointment? We can use and share your health information to bill and get payment from health plans or other entities. Deliver quality care more easily with customizable documentation templates, automatic patient record sharing, and the ability to practice when and where its convenient. This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal. Registered Patients; Doctors etc. When you click the. You understand that Patient Portal provides you with online access to some clinical information about you. Any active patient over the age of 13 is eligible to register for and use the Patient Portal. Example: We give information about you to your health insurance plan so it will pay for your services. We reserve the right to change the terms, conditions, and notices under which Patient Portal is offered. How do I manage my saved credit and debit cards? If your practice does not allow online appointment scheduling, you can request an appointment by sending a message to your provider. that you are authorized to address the patient's billing matters. We will not retaliate against you for filing a complaint. You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request. The Portal is not intended for use by anyone outside of the United States. Get answers to patient FAQs and access tools that can help you on your journey. We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. Save time and boost clinical efficiency with our fully integrated, hands-free products. Click the desired form. You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. The Patient Portal is provided on behalf us and our physicians, employees, managers, officers, directors, agents, and representatives and powered by athenahealth, Inc. (all of the foregoing, collectively, the "Practice Entities"). It is at your practice's discretion to allow online appointment scheduling. Select the patient statement you would like to view. We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our website, Patient Portal, and the associated services in accordance with these terms and conditions. The Athena Health Patient Portal is an online resource for patients and their families, offering educational material and communication tools about their health. If you are a caregiver registering for the Portal, we may also ask for your first and last name, identification of the nature of your relationship with the patient and information related to your access to the Portal. This notice describes how medical information about you may be used and disclosed and how you can get access to this information. You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's office requesting this change. You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say "no" if it would affect your care. By agreeing to these terms and conditions, you acknowledge that you are at least 18 years of age, or legally emancipated, and that you are requesting access to Patient Portal. Get expert help improving clinical and administrative workflows and your organizations overall performance. To use Self Check-In through athenaPatient, your provider must have this feature enabled at their practice. We may use your information for the following purposes on behalf of your health care provider including, but not limited to, those listed below: For purposes of making the Portal available for your use; To allow you and any other users you authorize to coordinate and manage your medical care with your health care providers. Navigate to the Visits screen by clicking the lower-left navigation button labeled, From here, if you have no upcoming appointments in the next few days, you can click the. In the meantime, you can always log into your Patient Portal using a web browser to check this information. For iOS devices: athenaPatient requires OS versions 15.x or above. This can occur when the data systems are undergoing maintenance. You acknowledge that by entering your home and/or mobile telephone number into Patient Portal you are providing written consent for the Practice Entities to send automated, prerecorded, or artificial voice telephone calls to all provided numbers. How do I edit how my contact preferences for different types of notifications? By using Patient Portal, you also consent to all of the terms and conditions described in the Privacy Statement. We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we're complying with federal privacy law. Enter the answer to your security question. The Patient Portal provides patients of athenahealth customers access to personal health information, appointment scheduling, check-in, test results, billing and payment management, and other capabilities. We plan to offer athenaPatient to all athenahealth customers and their patients soon. Just look for the Patient Portal link and click on it to be taken to the Patient Portal welcome page. We have to meet many conditions in the law before we can share your information for these purposes. Select the payment you would like to view. As described above, the information we collect through the Portal is HIPAA protected health information or otherwise covered by the California Confidentiality of Medical Information Act.
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