In any such situation we will be fully entitled to rely on all defences, exclusions and limitations contained in the booking conditions. If you book a fly cruise package holiday with us directly via our UK website, we shall provide you with a Confirmation Invoice and ATOL Certificate (Package) via email as soon as you have booked. You will have to pay any costs, expenses or losses suffered as a result, and we will not pay any compensation or give you any refund. Once your EHIC has expired, youll be able to replace it with a GHIC. We regret we must reserve the right to refuse to allow anyone to travel in accordance with applicable laws including, but not limited to, EU Regulation 1177/2010 and EU Regulation 1107/2006 which permits us to lawfully refuse a person to travel in order to meet safety requirements established by international, European Union or national law or those competent authorities, where the design of the ship or port infrastructure (including terminals) and equipment makes it impossible to carry out the embarkation, disembarkation or carriage of a guest in a safe or operationally feasible manner or where such refusal is necessary in order for us to comply with applicable safety requirements, or for air travel, the size of the aircraft or its doors makes embarkation physically impossible. Please note any changes you make to your booking may result in a change in price explained in section 1.11 below. Please note we do not have any liability to you in these circumstances. Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you at the applicable higher price. For most international flights, this will be the Montreal Convention 1999. Call us at 800-288-6006 if you need help finding the perfect cruise. Whilst we and our suppliers will endeavour to meet reasonable special requests, we regret we cannot guarantee that we/the supplier will be able to do so. If you purchase one of our standard fly/cruise packages, build your own package via our website or purchase simply a cruise only holiday from us, you have the peace of mind in knowing that we shall have responsibility for the cruise element and all other aspects of your holiday that we have organised for you. Can the Future Cruise Credit be used for the deposit? We may also need to collect other personal details such as your nationality, citizenship, gender and passport details in addition to the details mentioned above. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. This invoice will show the balance due on your holiday that still has to be paid and also your flight details (where applicable and/or available). Please note: If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline in circumstances which would entitle you to claim compensation against the airline under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004 or the Montreal Convention, you must pursue the airline for the compensation due to you. In this case, you will have to pay cancellation charges as set out below (see section 1.11 below). Where we cannot provide appropriate support or the services as requested, we will advise you as soon as possible. In the event that there are any increased costs in making such changes e.g. Please note that any sensitive personal information you provide to us will be treated in the strictest confidence. Please note: The date of departure means the date the arrangements you have booked with us . Celebrity Cruises at 1-800-437-3111 in North America or (316) 554-5961 worldwide at least 48 hours prior to sailing. We cannot accept any liability whatsoever for any mistakes and/or any incorrect/inaccurate information which results from the use of an out of date brochure. We strongly recommend that you supply the personal details for all guests (including full names, dates of birth and passport details) through our Online Check-In process as soon as possible after the booking is made, as this will help us ensure we can issue all flight and cruise tickets in good time. These groups may take place on the dates when you are sailing with us. This may mean that some facilities and restaurants are not open at full capacity or may change from time to time. At the time of printing, all details listed in this brochure were correct. We regret we cannot guarantee that ships will call at every advertised port or follow every part of the itinerary. Bookings made within 75 days to the departure date: Full and final payment is due to confirm the booking before the option expiry date. RCL Cruises Ltd is an English company with its registered office address at 7 The Heights, Brooklands, Weybridge, Surrey KT13 0XW (company Number 07366612). Where the works are likely to seriously impair your holiday, we will notify you as soon as possible. 5.12 What other conditions apply to my holiday. To "Lift & Shift" the eligible booking, contact Celebrity Cruises at 1-844-418-6824 in North America or (316) 554-5961 worldwide. A Guest Conduct Policy warning will be issued, and guests may be subject to disembarkation at their own expense for onboard drone usage. Special care must be taken of such items. How far out if final payment due? If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. (For holiday sailings final payment is due 105 days prior to sail date) B. Copies of the applicable International Conventions and Regulations are available from us on request. When you book a Celebrity Cruises cruise-only holiday via one of our authorised travel agents, all monies you pay for that booking will be held by the travel agent on your behalf until we issue our confirmation invoice. Any verbal complaint must be put in writing and given to the supplier and us as soon as possible. the carrying of any special medical equipment, assistance animals, wheelchairs, assistance at the airport/port/on board or relating to ship or hotel accommodation at the time of making a booking. Please note, changes and errors occasionally occur. If we have not received all monies due to us in full and on time (including any surcharge where applicable), we shall cancel your holiday due to non-payment. Generally, if you cancel you will have to pay the cancellation charges set out below on the total price of the booking: For cancellations received, the following cancellations charges will apply: For bookings confirmed prior to 1 July 2021: 5 days or less: 100%, 6 to 14 days: 90%, 15 to 28 days: 75%, 29 to 56 days: 50%, 57 days or more: Deposit only (including any increased deposit amount to cover the booking of non-refundable items). Accordingly, we cannot guarantee that tenders are available or even suitable for guests generally or whether they are available and suitable for guests with disabilities or reduced mobility. Please note that parent(s)/legal guardian travelling with a child who has a different surname to the parent(s)/legal guardian, will be required to produce official proof such as a full birth certificate/wedding certificate/divorce papers to prove that they are the parent(s)/legal guardian of the children concerned. Some sailings are sold by the regional country market for that itinerary in higher numbers, so there may be a large majority of that regions guests on that sailing, such as Celebrity Silhouette sailings from Southampton, which will be largely sold to the UK and Irish market. Please contact your Personal Cruise Specialist for further information. Your confirmation invoice will show the latest planned timings. Enjoy up to 75% off your second guests cruise fare and save up to an additional 1,200 per room.*. Please note that passengers embark, travel in and disembark tenders at their own risk. 3.2 What class of flight seat/ticket is booked? Please note, that for any of our ships sailing from a port in the US or Canada, the minimum age for the above policy will be twenty-one (21). Such disclosure of personal details will only be made if permitted by the Data Protection Act 2018 or General Data Protection Regulation (as applicable) and any associated legislation. If you do not have access to the Internet, please see your travel agent or contact your Personal Cruise Specialist if you have booked direct. These sailings are known as Immersion sailings and this means that the product will be tailored to the local market onboard in terms of language, food and entertainment. For minors under the age of eighteen (18) at the start of the sailing who are not travelling with at least one of their parents or a legal guardian, written authorisation for an authorised person to accompany the minor must be provided from a parent/legal guardian (see below). You must therefore provide us with any personal information legitimately requested by us at the time of booking your cruise or where requested later, by the date we require you to provide that information. Prohibited items are at the discretion of the Chief Security Officer and the Staff Captain and include, but are not limited to: Firearms and ammunition, including realistic replicas Sharp objects, including knives and scissors Illegal drugs and substances Candles, incense, coffee makers, clothes irons, travel steamers and hot plates (Items that generate heat or produce an open flame. If you have booked a cruise-only holiday with us you should expect to receive from the travel agent a confirmation invoice issued by us, which shows that we are responsible for the cruise part of your holiday only. If you have booked a cruise together with an international flight or regional flight transfer from us please also see section 3.4 above. The current Celebrity Cruises brochure contains all available standard cruise only and fly cruise packages as of this date and replaces all previous editions whilst the website https://www.celebritycruises.com/gb always contains the most up to date cruise only and fly cruise products available. The exclusions and limitations of liability of Carrier set forth in the provisions of these Booking Conditions, as well as all rights, defenses and immunities set forth herein, shall also apply to and be for the benefit of certain designated third party beneficiaries which include the parent, subsidiary, affiliate, and successor companies and assigns of all the entities identified in this Section; the officers, directors, employees, agents, crew and pilots of all the entities identified in this Section, and any agents, independent contractors, and all concessionaires, physicians and medical personnel, retail shop personnel, health and beauty staff, fitness staff, shore excursion providers, tour operators, shipbuilders, manufacturers and designers of the Vessel or Transport, and/or installers of all component parts, launches, appurtenances, craft or facilities, whether provided at sea or on shore, belonging to the Vessel or any substituted ship or Transport, or owned or operated by its owners, operators, managers, agents, charterers, contractors, concessionaires or others; as well as owners and operators of all shoreside properties at which the Vessel or any substituted ship or the Transport may call. We cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (2) which did not result from any breach of contract or other fault by ourselves or our employees.. Additionally, we cannot accept liability for any business losses. This policy is designed to ensure that all guests are able to participate in a safe and enjoyable cruise vacation and, as such, the Guest Conduct Policy sets forth standards of conduct for guests to follow throughout their Royal Caribbean International cruise vacation, including transfers to and from ships, inside terminals, while on-board, at ports of call, during shore excursions and at our private destinations. This is to ensure that we are given the opportunity to address and to attempt to resolve any issue you raise. Sometimes the ATOL Certificate we supply to you may state that the flights are yet to be assigned, in which case, as soon as your flights are allocated, a new ATOL Certificate will be issued to you. It is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. For full details please refer to our website. Please see your Confirmation Invoice for further details of our recommended insurance broker. When we talk about circumstances which are outside our control, we mean any event which we or the supplier of the service in question could not have predicted or avoided even after taking all reasonable care. Advice on making a complaint is available at www.caa.co.uk. Please also take note of our Refusal to Transport Policy. Please note, if you are taking consecutive cruises there may be some duplication with regard to onboard programmes, meals and entertainment. It is our guests responsibility to remove all of their belongings from their stateroom when they depart their cruise. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. Please refer to section 1.11 when making a significant amendment within 69 days of your departure date, as your booking variation may be treated as a cancellation of your original booking and cancellation charges will apply. Therefore, a new booking will be created incorporating any new business rules or terms and conditions applicable. We cannot accept responsibility for any services, which do not form part of the package holiday. Occasionally we may also be forced to cancel a U.S. back to back cruise due to local legal restrictions preventing us from allowing you to travel on this basis but will endeavour to advise you promptly after making such a booking if this is necessary (see Frequently Asked Questions, What about Consecutive Cruises?). Please note that any sensitive personal information you provide to us will be treated in the strictest confidence. Please always check your confirmation invoice on receipt to ensure it includes all relevant details. Except where we specifically say otherwise in these terms and conditions, we cannot accept any liability or pay any compensation where your holiday and/or any other services we have promised to arrange or provide cannot be provided at all, or as promised or you otherwise suffer any damage or loss (as more fully described in section 5.7 above) as a result of circumstances which are outside our control (force majeure). ABTA and ABTA members help holiday makers get the most from their travel and assist them when things do not go according to plan. Not meeting any special request for any reason will not be a breach of contract. If you can prove that the damage, delay or loss was our fault or the fault of the supplier of a service that we agreed to arrange as part of your holiday, we will compensate you for the loss or damage you can prove you have suffered as a result, subject to and in accordance with The Athens Convention. Please make sure that all valuable and important items (for example, medicines, jewelry, fragile items, important travel and other documents, video/camera/laptop/mobile phone etc.) You can get a provisional replacement certificate (PRC) if you need treatment abroad and do not have a card. Note: Kosher meals are pre-packed and are only available for dinner in the Main Dining Room. From time to time we may have various common interest groups onboard attending for example conventions, conferences, seminars, training courses, competitions, tournaments or specialty holidays such as cookery and dancing courses. You may then wish to contact your health adviser or pharmacy for advice on other preventive measures and managing any pre-existing medical conditions while youre abroad. Seating requests cannot be guaranteed. Please consult your travel agent or us directly for deposit, payment, cancellation and other information. If you do not wish to use ABTA services, the EU Online Dispute Resolution Service or the dispute is not resolved as a result of using their services, you may go to court. We cannot accept any bookings which are conditional on your preferred seating being or becoming available before departure. Once your GTY stateroom has been allocated to you, we are unable to accept any changes requested by you. If you book within 69 days of departure, you must pay the total holiday cost at the time of booking. Authorities as well as applicable national authorities in other countries where you are travelling in advance of the date of any flight booking. For this deposit, the cruise line will require that you pay either a flat rate, anywhere from $100 to $1,000 per person, or a percentage of your final fare, anywhere from 10% to 25%. All Rights Reserved. Earn points on every sailing and enjoy discounts, offers, and perks that all add up to an even more incredible cruise vacation experience. You must provide details of all medical and physical conditions, which affect you, and/or any member of your party at the time of booking. The travel organisers own Booking Conditions will apply to your contract (with the exception of section 5.13 (c). The final payment due date on sailings departing between October 1, 2021, through December 31, 2021, will now have until 30 days prior to sailing to submit full payment. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). Learn how to make payments, view your booking details, make changes to your booking, and more. Any delay in providing us with these details will prevent us from being able to issue tickets. Please note: All guests must be checked-in and onboard the ship no later than 90 minutes prior to the published sailing time or they will not be permitted to sail. are carried by hand and not packed in your luggage and/or left unsecured in your stateroom or elsewhere on board the ship. Please refer to the terms and conditions of your debit or credit card for details. Prices will vary by ship, itinerary, sailing dates, stateroom category and additionally departure airport if you purchase a standard fly/cruise package. They will advise you on how this information can be provided or verified. Please advise us at the time of making a booking of any relevant information we should be aware of and in any event we request that, if you will need special assistance, you complete the Guest Special Needs Form that will be sent to you with your Confirmation Invoice and return this to us without delay so we can assess your requirements. Unless specifically agreed by us in writing at the time of booking, we cannot accept any booking that is conditional on a special request being satisfied. Posted December 31, 2018. You must also give us details of any relevant insurance coverage you hold. If we have to make a significant change or cancel, we will tell you as soon as possible. . Where visas can be purchased onboard, guests are asked to complete the online check-in process, including all mandatory information at https://www.celebritycruises.com/gb in advance of their sailing. As part of this policy, Disney Cruise Line is temporarily extending final payment until 60 days before sailing for all guests who have unrestricted stateroom categories booked. All bookings are subject to these booking conditions. When consumed in any shipboard restaurant, bar or dining venue, a corkage fee of $15 applies per bottle. The final payment date is in three days for the cruise that we are looking at. We will do so as soon as we become aware of the error. We have appropriate security measures in place to protect this information. If you booked before 8/1/2010 it is still 70 days. If you feel that any of the activities mentioned, which are not part of our contract, are vital to the enjoyment of your holiday, write to us immediately and we will tell you the latest known situation. Please contact us at 1-866-277-8452 to make changes to your cruise vacation.*. a return flight to London Heathrow as opposed to London Gatwick so please check your details carefully before paying for your booking. Standard Fly/Cruise, Build Your Own Package (incorporating flights), Celebrity Cruise & Stay Package Holidays. If transportation costs or dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports increase or decrease or our costs increase or decrease as a result of any adverse or favorable changes in the exchange rates which have been used to calculate the cost of your holiday. Take your whole room right to the water's edge, giving you open air access to the sea whenever you wish. You will be required to pay any outstanding balance due (if any) directly to us (or any other travel agent nominated by us) in accordance with these booking conditions in order to receive your holiday. You must also give us details of any relevant insurance coverage you hold. Be advised that any refund due to you shall be paid to you within 14 days of cancellation of any booking. By using, participating in, engaging, or booking a recreational activity you acknowledge, agree and understand that the risk warnings contained above constitute a risk warning for the purposes of any relevant legislation. The carry-on bag needs to be less than 7kg/15lbs and the dimension size is 19 x 13 x 8 inches. Please request your preferred seating and table size at the time of booking. Full details will be provided at the time of booking. If your flight tickets have been issued, standard airline cancellation penalties will also apply. Any such change will not entitle you to cancel or change to other arrangements without paying our normal charges. The travel organisers own booking conditions will apply to your contract. General information on travel vaccinations and a travel health checklist is available on the NHS website. From August 2022 Travel + Leisure, published by TI Inc. Alcoholic beverages that are purchased in ports of call or from onboard shops will be stored by the ship and delivered to guest staterooms on the last day of the sailing. Our own processes and procedures change in line with those policies. Further, if such failure to provide this information results in fines, surcharges or other financial penalty being imposed upon us, you will also be responsible for reimbursing us accordingly. Royal Caribbean Cruises Ltd. do accept all major credit cards. Anyone else deal with thisdid you let it ride until the date on the invoice? If you fail to supply full and accurate details within the time-limits we specify, we shall be entitled to refuse your booking or treat such failure to provide such information within the time limits specified as a cancellation of your holiday. Does everyone booked on the Galaxy on Thanksgiving Day have the same final payment date? Guests holding non-British passports should check with relevant embassies. Please note: If you book two or more cruises to be taken back to back and either one or all cruises are booked under a GTY (guarantee) basis, there is the possibility that you will be allocated different staterooms on each cruise, therefore necessitating the need to move between staterooms on the changeover day between your consecutive cruises. Where we cannot provide appropriate support or the services as requested, we will advise you as soon as possible. If we need any other personal details, we will inform you before we obtain them from you. At times, we may offer promotional GTY offers. Celebrity Cruises reserves the right to revoke or otherwise restrict drinking privileges of any guest, regardless of age. You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We may (at our discretion) offer you the option of making a Guarantee (GTY) booking. For details including any cost consequences for making those special arrangements, please email shorexaccess@celebritycruises.com with details of any special requirements. Whilst every effort is made to ensure the accuracy of the brochure and prices at the time of printing, regrettably errors do occasionally occur. See also sections 4.3, 5.2 and 5.6 below. Key rights under Directive (EU) 2015/2302 shall be available for your review at, https://www.celebritycruises.com/gb/eu-package-notice/key-rights, GUEST HEALTH SAFETY AND CONDUCT POLICY, AND OTHER POLICIES, It shall be a condition of boarding and remaining on-board any of our ships that all guests throughout their stay comply with our Guest Health Safety and Conduct Policy (Guest Conduct Policy). By using, participating in, engaging, or booking any recreational activity, you accept these risks and agree that Royal Caribbean International, Carrier, its employees, directors, servants and agents are not liable for any claim by you, your dependents or legal representatives in negligence, breach of contract or statute or statutory duty resulting in personal injury or death, any direct/indirect or consequential loss or damage including without limitation of financial loss (such as loss of profits or use of capital or revenue or otherwise),or for any punitive, exemplary, special or incidental loss or damage. Gallery . (b) purchasing an alternative holiday from us, of a similar standard to that originally booked if available. If any surcharge is greater than 8% of the cost of your holiday (excluding any amendment charges) and we advise you in writing no later than 20 days prior to the start of your holiday, you will be entitled to choose one of options (a), (b) and (c) as set out in section 5.5 below. In all cases, you must take account of payments received from any airline or other supplier in connection with your claim. I did a search on Celebrity site and this one as "final payment". Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. Please ask for this document and keep this document safe with your travel documents when you travel. Some elements of your holiday, including what is and is not included in the price will vary by itinerary. peanut head. If so, these will be confirmed to you at a later date. I remember it use to be 60, then 65, 70 and sometimes more. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is, except as otherwise expressly set out in the Booking Conditions, the most the carrier or hotel keeper concerned would have to pay under the International Convention or Regulation which applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air). Please note: if you have booked one of our cruises to the Galapagos Islands onboard Celebrity Xpedition Class ships the tour operator of the part of the cruise holiday that starts in Quito is Islas Galapagos Turismo y Vapores C.A. If you have booked via a travel agent, please speak to your travel agent so that the funds can be transferred to us, so you can then complete your online check-in. Therefore, all bookings will benefit from all EU rights applying to packages pursuant to the applicable law in force at the time of booking. If however you make a booking for a fly cruise holiday by calling our call centre, we will send the Confirmation Invoice and ATOL certificate to you by post or, if you confirm your email address to us at the time of making a telephone booking, we will send these documents to you immediately by email. If you have not supplied us with complete and accurate information, your party may not be allowed to board your cruise ship and/or any outward or return flight. We also ask that you notify us of any medical or physical condition which will or may require medical treatment or attention during your holiday or which may or will affect your holiday in any way (including your use of any services or facilities) in order that we can prepare accordingly and make all reasonable efforts to accommodate you in a safe manner. I booked both my cruises before 8/1/2010 but they moved both their due dates by 5 days on the My Reservation page. We reserve the right to reassign guests to a standard stateroom where there is no genuine medical need for an accessible stateroom or cancel the booking, in order to ensure the above. Even in the above cases, only if the amount of the increase in our costs exceeds 2% of the total cost of your holiday (excluding any amendment charges), will we levy a surcharge. A.
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