Yes DragonPass also sells lounge entry direct without the need for a membership. https://www.sitejabber.com/reviews/regus.com, I'm so sorry for your plight, read the reviews. I have been transferred to a new location. I can't do anything then when I cancel they keep charge my account and put me in dept and collecting company contact me. Build your presence fast, anywhere in the world. So I assumed the purchase transaction failed and chose a different vendor. I would like you to please confirm the receipt of the letter and the cancellation. I have a Regus lease and have been trying to cancel the agreement for the past two months. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. A member of our team will get back to you as soon as we have the details. THINKPODs are available only in selected locations. Assistant Global Customer Service at Regus. First month - $650 Section 2.5 seems to indicate that in the event of a bank run and Regus is unable to provide the service for which it has signed a contract, this would have no consequences for either party. I have stopped all payments since then due to loss of job and relocation for school. Access thousands of business lounges across the world simply turn up and get to work. We appreciate your business. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. This company is a massive scam, Tip for consumers:This company is a scam with zero integrity. We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront. Let me assure you that we most certainly do not hate our customers. I rarely review any business but those are literally thieves WATCH OUT GUYS, Hi Mouhamad, In a minute, I`ll illustrate this by showing you what specific actions Hannah took and what result she got (spoiler: she won!). All our agreements automatically renew before their term finishes for an equal length to the previous one. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. They will respond to your inquiry as soon as possible. You could browse the lounges participating in DragonPass, sign up for a free account, and buy access to one. Best regards,Michelle SpireAssistant Global Customer Service at Regus. Does anyone know how to get the GBP payment back? They automatically renew your lease without your consent and when u want to leave, they wont return ur deposits. they overcharge u, randomly debited ur bank account and refuse to return it and claim their actions are legal as you already "sign the Terms and conditions" but the truth is u dont sign the T&C. Regus flagged this review for containing harmful or illegal content.Read more. You don't need enemies if you have Regus, they will threaten you "suspend services at the drop of a hat. I am sorry if you feel this way. This is to inform you that, unfortunately, I would have to cancel my membership with your club. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. Hard revenue focused. The unlimited Prestige membership makes sense for lounge lizards who clock up 14 or more lounge visits every 12 months. They shut down my location with 2-day notice and then cancelled my agreement retroactively. This review was chosen algorithmically as the most valued customer feedback. I ended up paying over $500 in the course of having them correct their mistake and they still refuse to refund me the money for their mistake. That exception is made on the understanding that an additional service retainer is payable. First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. A membership cancellation letter is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name. Can I roll any unused coworking and office days into the next month? Kiran, the second customer service person wrote (12/26/21),"We take renewals very seriously and great care in communicating how the process works. myRegus asks for Credit Card as well as DragonPass in Payment Details. They are trying to infer that we owe over 10,000 dollars although the account has been canceled for years. Kind regards, Give your team a place to focus, thrive, and grow, while we take care of all the details. Do not do business with this company. No problem, just. You are also welcome to discuss these situations directly with the line manager of your local community team, who is in touch with you. Assistant Global Customer Service at Regus. We apologise if for any reason you didnt receive these reminders. They denied any responsibility for their system malfunction. You have forcibly taken 2 months` rent without informing us with the details of the deposit card. Professional rooms for your next training session, interview, or pitch, wherever you need it. This will remove that member from your roster and credit the membership back to your account. Lorraine Brule Click End Membership. https://www.justice.gov/opa/pr/justice-department-takes-action-against-covid-19-fraud. The pandemic should not effect anyone in the medical field with the use of masks and vaccinations. * All prices shown are valid at the time of inquiry, based on 24-month contracts. All our agreements do not end automatically as mentioned in our terms and they should be ended online according to their notice period. But once you are in the system - you can't do anything. For example, if someone rents $500 a month, that`s $1,500 more, or 25% more when the person was probably budgeting for office space. STAY AWAY FROM REGUS, Join Regus if you want to lose your money. Prior to any renewal, our customers receive courtesy email reminders. We have received great feedback about the quality of our service, and I apologise if youve experienced any delay in hearing back from the team. This should not come as a surprise to any customer. With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. We will be suing Regus for their dishonest practices, complete negligence, and breach of contract. Sandra Melody Yes. Manage all of your workspace and business needs. Dont know how many days youll need? Regus is extremely recommended if you want to lose your hard earned money. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Unfortunately, on this occasion we were unable to provide it and for this we apologise. Otherwise why would so many victims protest about this company? 2.3.2. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. Hi Andrew, Im sorry you felt the need to escalate this. Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. Dear Ms/Mr {Name of the Recipient}, document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Membership Cancellation Letter Template Format Sample & Example. Kind regards, They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. I have received a GBP14.75 charge after registration. Unfortunately, it becomes evident to any Regus customer, particularly any short-duration customer with an eye on cost, that the company exists to extort its customers. I cannot wait to advise every person that I can against engaging with this organization. thank you. Man, that would be dirty. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Choose your new virtual address now and build your own plan with mail forwarding and call answering services available. It shows 16 British Pounds per top-up for me. 25% off. I am surprised that youre now challenging this known process. Again, there is no information in either the Agreement or the Terms about terminating after the automatic renewal date. This will take you to the "End Your Amazon Prime Membership" page. The answer is: it depends who you ask. Well, this may seem benign at first glance, but consider this reversal. please give me my refund. This is a very unprofessional way of handling the situation as this concerns health and safety. Regus received the letter and allowed me to cancel my agreement with them! 3. 0
Please note that depending on your email provider it may take a few minutes . Horrible Customer Service and Billing Practices! Your local Community Manager will remain the key contact person in this matter and please reach out to them for further assistance.Best regards, Lorraine BruleGlobal Customer Services at Regus. I cannot stress enough the lack of professionalism and poor service. Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. Tip for consumers:Stay away from this company!!! Customer service left me on hold until the company closed then hung up the phone. Fancy a bit of a hack for lounge access? An agreement is a formal business commitment; it should be honored and ended online according to its notice period. I only know that I will go TO THE END OF THE EARTH to recoup this cost. We had to request our retainer (deposit) of over $6000 at the end of our lease. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. Office: The promotion applies to any new Equipped Office contract signed for a minimum of 12 months.
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