Once this was done, I passed the 3rd challenge section. So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. Still not sure what Im talking about? (The badge is all click, no code.) One of the special superbadge by Salesforce through Trailhead - Lightning Web Components Specialist. :) I'd reconsider that time trigger. Thank you! I've been stuck on this error message for two days! Hi, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. For those of you who know me, you probably know that Im lucky enough to have a job that. Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. @Joy.. Can you please share the solution ?r. Good! Coild you please help me out? Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. This comment has been removed by the author. My bet is that you missed one checkbox in the setup. I am facing issue on challenge 4 as I am not getting fair idea where to start I have created all the queues enabled Email-to-case but I need a starting point as where to start. Click on the category and note the "group unique name" - verify that it is Billing_Topics. Ensure you create the 'Reimbursement and Payments Topics' for Billing Knowledge articles. Please guide me on this.Thanks. Are you using a Dev org or a playground generate from Trailhead? We recommend using a new Developer Edition (DE) to check this challenge. Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. Even though I created the Case Assignment Rules to achieve this I am getting the below error, please help !!! I feel I can very confidently now teach people about Service Cloud productivity in Lightning and now also have some practical experience in setting up Omnichannel! What am I missing? I am getting an error in challangee check: Challenge Not yet complete here's what's wrong: Ensure Case Status is set directly from the Macro not through a Quick Action, Trigger, Workflow, or Process Builder. Challenge 4 Case Routing. Search for an answer or ask a question of the zone or Customer Support. I dont see any check box under layout properties of Knowledge. Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge. Could you share what you have for your dashboard/report/etc and I'll take a look! (Which, as a reminder, was renamed to be the "Cloudy Support Service Console"), This afternoon, I added a genius wig in an attempt to look a little older and more experienced. "Im not able to add instructions in the macro. Review the steps to rename the console to 'Cloud Support Service Console'. Modified 2 years, 1 month ago. No. Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error. If you are short on time, start around the 20 minute mark. Turns out that i put the incorrect work capacity for Basic Cases so it wasnt finding it. Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. The key word is "rename." The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. I ran into the same issue. Use Lightning Knowledge to create a knowledge base for better customer service. Prework and Notes. Empty the recycling bin. I have created and recreated the Cloud Technical Team support process more times than I can count. Create the Cloudy Technical Team support process! Hi All,Im struggling to complete challege 6. stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. You cannot customize its label or logo". We can't find a field called 'Question Long Text Area'. !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. I started the whole of the following steps in this section with the objective of creating a macro. I had problem with the chart, now everything is correct. This thing is just hosed and I'm only on #2. Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Could you share a bit more details on what you have done for this step? Use the search o. Hello! I also ran into this after copy pasting the API Name out of the error message. (jealous? The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. Iqra Technology is an IT Solutions and Services Company more information visit to our web site iqratechnology salesforce microsoft-dynamics, I have read your blog. Thanks for your advice and help. I learned so much doing it. "I have created the Entitlement Process named "Cirrus Support Process" twice now. i see one prob in my advance routing configuration i am not able to populate Overflow Assignee. I am going bananas here. Hi, I am constantly getting "We can't find the Cloudy Weather reusable email. Ensure you have created the Support: Cloudy New Email from the Case email template., i tried everything but not able to fix this error, Good content. Tonight's challenge involves the creation of two processes. Something is blocking the challenge checker from fully running. Hi there,I am struglling with sataus update within a macro. Sounds like you need, The instructions mention that agents should be able to decline requests. I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! )- Page name is "Cloud Technical Team Page"- I added the field on page layout as well as the two additional fields it is asking for.- I removed the 4 fields on page layout - Was I supposed to create a new section and name it "Support Life cycle" or something?- Does this have to do with the user set up? Use the search o. Hello! If you've been introduced to the world of Salesforce, you might have heard of a little thing called a superbadge. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. The text was updated successfully, but these errors were encountered: Can You Please Provide the notes So we Can Follow That And Solve Superbadge. And it's a little trickybut you can find out if you google it:). Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it? Has any code been used with your org? Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Hi,I have some issues realted to the step 4 (Configure case routing), the error message is : Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? Does it work? Cloudy Technical Team is correct name wise for both the record type and the process. If yes, this was created in the wrong place. Sorry . This, like all superbadges, requires a careful read through the instructions prior to any clicking. Please help. A quick look through this module will likely be very helpful:https://trailhead.salesforce.com/en/a-processsupport/create-support-processes. It should be put in the activity bar (along with email/call,etc), and you can manipulate these items with a macro. hmmmm I think I just had to drag the filed onto the layout. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? advanced apex specialist superbadge solution. The custom email button I made was visible instead but was not approved by the Trailhead check. {!Case.OwnerFirstName}, Ursa Major Solar. Thanks! * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. Any advice?Thanks in advance! You signed in with another tab or window. Thank you SO MUCH. This article will help you to work through the Lightning Experience Reports and Dashboards superbadge. i m at step 4 getting below error Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Issue was with the Lightning Page Layout. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Add to Favorites. The name of the template should be: Support: Cloudy New Email From Case, Hi Trailhead Baby,I am stuck at Challenge 6, can't able to find 'Closed' picklist value in Status field. Service Cloud Specialist Superbadge Challenge 2 QuestionI have followed the exact process but I am facing the below error. How frustrating! I kept that particular module open one on screen while I walked through this step. I had to do a quick refreher on this topic mid-superbadge. Copyright 2000-2022 Salesforce, Inc. All rights reserved. Ok, wracking my brain here Getting error: We can't find a Contact Customer Case Task. Still stuck? We recommend using a new Developer Edition (DE) to check this challenge. Ensure you group report results correctly. " "Not able to figure out what is wrong here. As with all the reporting superbadges, its important to take note of how the data is to be organised and sorted. With companies focusing on delivering the best customer experience, constant efforts are made to improve the User Interface (UI) and User Experience (UX) design of the website or solution. Review the steps to create the 'Cloud Team Billing Support' profile.I deleted and recreated the profile number of times. Thanks, Michal. Hi Trailhead Baby,Thanks for actively helping out here.Stuck on Stage: Establish Case ManagementError: Challenge Not yet complete here's what's wrong:We can't find the 'Customer Case Team' role. Anyone have any idea? Have you set up the routing address? But I have created this Data Category, so I'm not sure what the issue is. The demand for UI/UX design implementation is continuing to grow. Could you suggest how to troubleshoot it ? It still gives me the same error that it isn't found. As you had mentioned, it took right up to 24 hours for that one to process That's frustrating! Go to a case- check the Status options. and me too!! I am not sure whether its correct or not. Hi Trailhead Baby,Having problem with Challenge 4 with an error message:Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. If its been a while since you did them, its SO worth going over the pre-requisite badges again before you start. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle." Ensure you create the Cloudy Weather Resolution automated action. Also, created Technical Topics (Technical_Topics) with Broken Equipment (Broken_Equipment), Connections & Panel Access (Panel_Access).What am I doing wrong. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Drag the Milestones object from the left bar of the lighting app editor anywhere on the page.5. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Ensure Entitlements are visible on Cases in Lightning.' HiiI face some problem while trying to finish this challenge:Set report, dashboard, and public list view security settingsChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. Sales at Lychee shadow Ensure you set up the routing for Advanced Cases properly. Please help me to resolve, Hi,I want to know the resolution for Service cloud specialist badge challenge 7.everything looks fine in my account but not able to pass the challenge due to some grouping issue. kindly disregard my earlier comment.Check the FLS of Case Object of the customise case page layoutAnd you were right, the "count down" should be added too, otherwise another error will pop up.Thanks,. You also get personal insight into the life of a Trailhead Baby! Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Hi I'm working on challenge 3 and I'm getting this error "We can't find Entitlements on the Case Lightning Page. I hope that you feel inspired. I was creating 'wrong queue' queue . Your message said "violation action after 10 minutes: create case" - but I'm pretty sure you meant task. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. Tried it all, from custom : support profile to standard user, even admin. Something that helped was saving the report frequently. Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. Ensure this task is automatically created when case type is electrical and reason is performance and status is working. Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. Hi,Oh I got it! Trying new things- my baby brother practiced crawling through a tunnel. Is knowledge set up correctly on the page layout? hmmm It has been a while, but I believe that just the "standard" profile is what you need. Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). These are instructions on the types of rules you need to make. The error message is so cryptic that it's hard to troubleshoot the issue. Save & Activate.That helped me clear that error. Hello Trailhead Baby! If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. Its awesome once its all working. I have cloned the Salesforce "Standard Platform user" profie!Is it correct? I checked again while waiting for your asnwer, and I was issing a character at the end of the Title ('Type' instead of 'Types').I'm all set now, thank you! In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. Thanks a lot because I asked SF support and got this answer which did not help me much. You should be prepared for a heavily scenario . What can I attach to help diagnose what I am still missing? hi Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. My problem was that I had 2 users with the same name: Ada Balewa. Would you like to share some details of your current configuration? If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. Review the steps to ensure you create the Case Page Layout for the Cloud Technical TeamPage layout is created with name : Cloud Technical Team - not working Cloud_Technical_Team - not working tried so many times but still showing same error.Can you please help me on this. Confused? "I've read through the other comments with folks in the same boat and have tried to check all of those things first. I'm chasing my own tail. Read those instructions super carefully. Cloud_Technical_Team is not the correct name for the case page layout. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! I wish I had a good answer for you! Also when i click on Overflow Assignee no records found window pop up. I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed. Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. I have given Read Access on Knowledge to Cloud Team Technical Support Profile2. Did it help? Hello. Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. Ive always thought this was pretty cool. Nice and informative blog! Ensure you set up the routing for Advanced Cases properly. Ask Question Asked 2 years, 8 months ago. on 6th challenge. My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. Take a break, grab a snack, and watch this video. That is frustrating! Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. Tonight's challenge involves the creation of two processes. Challenge 1: Automate record creation. Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". Thanks, the mistake was that it was not Cloud but Cloudy :(, Woohoo! I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. Any help would be greatly appreciated. I have created also both categories. Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. It's easy to miss. I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ? Thanks for your time! I have all the Data Categories entered correctly (and have reset each page several times) and yet it still gives me this error:Challenge Not yet complete here's what's wrong:We can't find a data category called 'Reimbursements and Payments Topics'. One or more profiles that you added has reached the maximum number of allowed apps.facing this issue in challenge 1 please help. Intermediate case users can access both lists of cases. Please, anyone, tell me which steps are involved in challenge-2 and I am facing one issue. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. []Safari What item is on your lightning Case page layout to show Entitlements? The challenge says "add the option for agents to compose emails within the console while looking at a case". here is the complete guide for designers that will increase your knowledge. I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. When you start a create a new report, simply click to start with a clean screen. Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! Review the steps to ensure you display the correct fields on the Page Layout.I double-checked that all the fields are there. This is my journey- a normal kid by day- a Trailhead explorer by night. Still stuck? The worst error! 2 comments Closed . Based on our research, it appears the low power produced is related to the cloudy weather in your area recently. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. Open a Case in the service console.2. Just finished my Superbadge # 5: Selling with Sales Cloud Specialist :-) | 15 comments on LinkedIn Service Cloud Specialist Superbadge - 4,5,6,7. Is there an "email template" in the "email template" object? Look at the page layout and enable knowledge. Below are tips and gotchas for each report / dashboard. (I am totally stuck on a CPQ superbadge right now on the last step!). Excellent article and with lots of information. #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. And of course, I just tested the challenge 4 again and I passed! I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. Its upsurd. I have literally tried everything mentioned in this tread I am six hours in and cannot clear this error"We can't find the Case Stages for the Cloud Technical Team Lifecycle. When you start a create a new report, simply click to start with a clean screen. (Not the "standard platform user", just "standard user"). Usually this is due to some pre-existing configuration or code in the challenge Org. I've been in this challenge for hours now. Mom put me in the shower, and I sneaked out to grab the block bin and dumped it in. The next requirement is to enable a specific feature that enables the pushing of cases to a user based on availability. If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. I can't figure out what this error means. Email to Case would already be on if youve followed the instructions carefully now its a case (ahem) of establishing a routing address and making sure it doesnt need a firewall agent to work. Did you start with a clone of the correct profile? In the worst conditions, Ursa Major panels produce ~25% of maximum power. But I have successfully created this service console in my playground. I have tried a thousand times with all variationsand the same error keeps coming up. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: BSAIHRHU.
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