and go to stub hub and . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Nowhere was I told before or after buying the parking spot that I had to be there before the game started. Vivid nor Ticketmaster seem to care about my issue. We value your privacy. The Insurance is not included. On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. The two tickets never showed up, so we had to buy 2 more last minute at higher price somewhere else. No refund offered!! I was purchasing 3 tickets and wanted to make sure we are all seated together. I purchased tickets for the New Edition concert through Vivid Seats. Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. They take your money, and you have no valid tickets. Vivid Seats is a trusted and reliable way to buy and sell tickets. Today I purchased 4 tickets to the Matchbox 20 concert in Oct 2021 I worked with Luis B. They won't refund me or get me two tickets together. We appreciate your patience. However, many people buy tickets on behalf of friends or family, or have others accompany them to the event, so in this case your name does not need to be printed on the ticket. Over 100 million tickets sold. How you capitalize via mass buyout of tickets and resell with fees and markup prices. I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. There were no humans to talk to to get my tickets before the event started. It also assists sellers who have tickets and want to sell them safely. 100% buyer guarantee. THEY ARE SCAMMERS. However, no matter what link they have provided I cannot access these tickets. Date of experience: 26 February 2023. Well my tickets were an e-transfer from one of their professional scalpers and I cannot sell these tickets on any reputable site because most reputable sites dont allow e-transfer tickets. It should take less than five minutes to find tickets for your favorite venue, artist, or team, select the seats, register, and purchase the tickets. We also ensure all reviews are published without moderation. We are filing fraud with the bank and reporting to the bbb. We are absolutely sorry to hear what you experience. After a couple days and a hour or two of being on hold I finally received my refund. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! I went to the venue, and they advised the tickets were third-party tickets.Unfortunately, they could not honor them because each was not valid. This not only hurts our venue's reputation, but cheats the artist, as the additional ticket price is not shared. Terrible customer service. I purchased four tickets for a basketball game and informed the customer service person that I needed handicap seats. They have a helpful blog about big shows and games that you can get information about, learn the schedule, and find . This company is a scam, they held themselves out as a licensed seller of tickets until you purchase a ticket and find out they are resellers of scalped tickets. Well the day before the game which was 4 hrs from my home they quit responding to me all together. These people are thieves and liars. Vivid Seats - Fraudulent agreement / promises made for a full refund The tickets I purchases were only $35.00 a piece after fees and taxes, the same tickets on Ticketmaster were listed for $170.00 a piece after fees and taxes. Crooks. They buy tickets from me, physically edit the tickets and then turn around and sell them to people for double the price. We were also told that the tickets would show up within 48 hours on the event. B. Berlinda G. Today , California. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. Conveniently buy and. So, Vivid seats charged an additional $196. I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. I just want the Tickets I spent over 2 thousand of my hard earned money on. This is clearly a loophole being used often by venues to protect these ticket scammers. I had to call to verify that these seats are in fact in different rows one behind the other. 1239964100050. Can I exchange my tickets for a different quantity, or for tickets to another date or event? Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. It serves as an intermediary between sellers and buyers and offers a buyer guarantee on all tickets. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Scammed!!! The support team was very friendly, knowledgeable about the event, and got me great seats. A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. We absolutely value your feedback and apologize for the stress this may have caused you. Providing an exceptional buying experience is something we want all of our fans to experience. Well they sold me another ticket on the other side of the stadium away from my partner when I know I slowed down to make sure we at least got the same section. Vivid Seats Reviews Since 2001, Vivid Seats has been helping sports, concerts and theater fans experience it live. Complete scam drove 4 hours for a game and was told the tickets had been resold and we couldn't get it. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. Vivid Seats. Dont EVER use vivid seats for any purchases. Service 254 Value 245 Shipping 164 Vivid charged me 78 dollars for a 30 dollar ticket. Vivid Seats is great as long as you a) purchase well ahead of your event and b) dont require customer service. + the only ticket rewards program around. I purchased tickets to the motley Cre concert in Seattle in 2019. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. "We have currently put them on 'No Rating' while they investigate the complaints and . you look up available inventory on small broker site and see the same inventory as what you will find on stub hub, so long as he/she is associated with that site. We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. What I received were tickets in Section B, Row N, Seats 147 & 148. Find out how we combat fake reviews. Then allows the seller to change the date to the day of the event. Sellers can choose the price for their tickets and modify them at any time. The tickets are yours now to you have to figure out what to do. I have screenshots on my phone the night of the event showing me messaging them on their online chat system and them saying they couldn't pull up my name, email address or the confirmation number they gave me themselves when I purchased the tickets. This is absurd! Your trust is important to us. I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. Tickets to Aint to Proud Stage Play in West Palm Beach. Refund of ticket price. Agreed! I purchased tickets well in advance and the tickets weren't cheap. Chicago, IL 60606-0606. The request was put in minutes before. How do I determine the seat numbers for a ticket listing? We can also confirm a previous advocate already shared with you that your tickets were delivered to the provided email at the time of purchase. We have diverse sellers to provide many purchasing options for our fans to have a great buying experience. Any shipping fees associated with transferring the tickets are the responsibility of the buyer. We apologize that you didn't receive the tickets you requested, Charlotte. Customer identification can be provided if needed. I could not attend. Great service. I feel that you overcharged me. He'll be heartbroken. Vivid Seats has not responded to my email. Parking for events often closes when the event starts or shortly after, and is also sometimes first-come-first-serve even if you pay for a reserved spot. When I went on their "live chat" to inquire, they didn't respond at first . We apologize for the frustration you experienced. But, that won't happen with your company. Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. Desired outcome: I used their site this morning to purchase two tickets to a show. You advised that you arrived at 7:50 PM. While we understand that resolution was not ideal based on your request for a refund, we hope this helps to clarify the delivery timing of your tickets and our reasons for our original decision. I then I received an electronic transfer notification which I followed through on. Long story short the ticket transfer did not go smoothly. Going to more events with Vivid Seats gets you to more events. Here are 8 tips for writing great reviews. There were plenty of open spaces, but I wasnt allowed in. They are aware of this issue. I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. Making sure our fans are able to attend their desired event through us is our top priority. They refused to issue a refund as they said the tickets were sent via email. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Total SCAM! On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Our role as a marketplace is to connect fans like you with people who have tickets to the events you want to experience live. Overall, my experience was very positive. A link has directed you to this review. I thought Vivid was a pr0n company. 100% Buyer Guarantee is a complete falsity. We always want to provide an excellent buying experience for our fans and encourage each fan to contact us if there are any changes that need to be made prior to their desired event. When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Promised by 2/23. I'm very disappointed in Vivid Seats. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. If you look at most of the customer reviews online, half their review is spent thanking the person that helped them over the phone! We use dedicated people and clever technology to safeguard our platform. I bought my tickets 5 months before the show. After trying to get a refund I was told that 1) I needed to be there before the game started 2) Cant issue any refunds because of the spot belongs to a third party. 3 for $533.58. I had a great experience. These seats sell for $35.00 each. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. Service 17 Value 15 Shipping 10 Returns 7 Quality 11 Positive reviews (last 12 months): 72.2% View ratings trends See all photos We are all set now and appreciate her cheerful assistance. Below is a collection of reviews and ratings pulled for your easy reference. 3 for $533.58. For further help, send us a direct message. These were special seats, including dinner and first 2 rows on the dirt. Copyright 2022 Consumers Unified LLC. Upon reviewing your order, we can see that the lot opened at 11:30 AM and the game started at 4:30 PM. Customer service told me they will not help me because I already accepted the tickets. For the love of whatever deity you believe in DO NOT BUY EVENT TICKETS FROM THIS SITE. I complained and they advised these were upgrade tickets and no refund would be issued. Needless to say, I never got them, missed the show (wife's birthday gift) and didn't get a nickel back. Gain trust and grow your business with customer reviews. Thank you. Vivid Seats complaints 102 M MikeArmstrong82 of Independence Kentucky, US Jan 17, 2022 11:00 pm EST Delivery of tickets Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. It went to automated system and never got a person to talk to. Their response to me letting them know that was well you can sell the tickets to your friends or family so we arent breaking the law. Bought 6 tickets and only 4 were transferred. Paid over $300 to an event that was postponed minutes before it was scheduled. Just another company who still made money over COVID. Great customer service skills. He said I should post the tickets for sale. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions.
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