If you have opened the link with your friend's referral code and logged in to your MyWisecars self-service account, you will receive 15 USD immediately. Wisecars falsely advertised vehicles for rental on their website. If not, you will need to purchase the cover at the car rental company counter. Due to this protection, it cannot be read by any third party. They were cheap but the quality of the car was the worst I have ever seen on a used car. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. In such a case, unless the rental has been canceled in advance, the customer will not be entitled to a refund. If this is the case, it will be clearly stated on your voucher. Cancellation Protection can be purchased only at the time of booking and is not refundable. After making a scene, they finally gave us the cheapest and worst maintained car they had and refused to reimburse the difference. You will have to leave a deposit for the fuel. Garantljuk, hogy minden rtkels vals. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. Wisecars does not store credit card details. Wisecars tip Always check if the fuel level is the same on the rental car as it is on the rental agreement before you leave the rental office. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. The use of our website signifies your acceptance of these Terms of Service. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of the State of California. If your friends have used your referral code and made a booking, you will receive 2% on their booking value after they have completed their rental. If you require additional drivers, please include them in your booking request. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. Due to this protection, it cannot be read by any third party. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Save. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. Dear Mike,Thank you for sharing your customer service experience with us!We will pass along the kind words to Aidana.Have a nice day!Kind regards,Rachel from Wisecars. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. We at Wisecars put together a list of the most important information travelers often miss. Wisecars does not take responsibility for partners response times. Great service by Wisecars rep Emanoel in helping me cancel one reservation so I could make a new one at a different location. We will pass along the kind words to Maryna.Have a nice day!Kind regards,Rachel from Wisecars. Mr. Mateusz. I refused to pay and they refused to refund me my $535 back. Trustindex ltal hitelestve. However, you will not be entitled to a refund if: Please check if you provided the correct email address. If additional information is required, the process may be extended for another 28 calendar days. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. Andra, the Wisecars agent in Lihue, saved the day for me after I screwed up an earlier reservation. If you haven't started your trip yet, you can change your drop-off time by amending your booking. By using our website, we assume you agree to our, Bring a copy of the voucher as well as a full physical driver's license and a credit card, all in the main driver's name to the rental desk. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. In most locations, the minimum renting age is 21 years. I read other reviews from this company after this had happened and that is a common . We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. Never ever use Wisecars. You may need an international driving permit (IDP) to drive in some countries. If not, you will need to purchase the cover at the car rental company counter. Wisecars flagged this review for containing harmful or illegal content.Read more. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. If you have any questions, please feel free to contact us. 49 reviews. In peak periods this may not be achievable. I see you have a running history of not reading terms and conditions of car rental places then yelling they are thieves because they charged you a fee you agreed to if you canceled your car rental. Wisecars believes in protecting your privacy. Email: cancellations@wisefandi.com Fax: How to Cancel Wisecars Car Rental Comparison Subscription on a Mac computer: Honestly, never use third-party companies to rent a car. We can accept no further responsibility when there is no out-of-hours service available. Wisecars does not store credit card details. Free cancellation up to 48hrs before trip. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. Super easy to find the right car and booking and paying was unbelievably easy.As we are not from the USA we would have liked much more info in plain speak around insurance as this is something that we are still unsure about until we get to speak with the agent on pick up. Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. All cancellations outside of the aforementioned timeframes will not be refunded. All related documentation must be kept if an insurance claim is submitted. You may also add additional drivers at the rental counter when you pick up your car. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. If you're 65 or older, you may have to pay a senior driver fee. 6 Minimum age requirements on larger cars may also be higher at some locations. Wisecars is an independent travel broker who does not represent any particular car rental company. In such circumstances, we will cancel your booking with no liability whatsoever. The main issue with that is that the price of the fuel they provide at the counter is hugely inflated and you will pay more for fuel at the counter than you would at the pumps. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. If the car rental company gives you a smaller car due to lack of availability, you are entitled for a refund.Unfortunately, it is hard to comment on this situation as I could not find your booking. If that's not possible, you should send the pictures of the damaged car to Fox at the end of the rental to claim compensation.Please note that the Excess Protection Wisecars offers is not full coverage or mandatory insurance. All persons driving the vehicle must be in possession of their driving license at all times. If you are late for your pick-up, you could lose your car. If you do not agree with any part of them, you must not proceed with your booking. Please reach out to support@wisecars.com for assistance.Regards,Rachel from Wisecars. If you do not show up at the agreed time and date, and / or do not provide all the necessary documents, the car rental company may refuse you the car and no refund will be . Do not cancel your booking with the Car Rental Company directly as additional fees may apply. Lorem ipsum dolor sit amet, consectetur adipiscing elit. You can also find this information in the pick-up and drop-off details. All this experience and expertise is aimed to ensure you get the best experience. The car rental company will charge you for the additional driver for the whole time that you have the car. Powered by, https://www.wisecars.com/en-gb/faq#contactSection. Most car rental companies will hold your car for you for an hour, but different companies may have different policies regarding delays. What's Wisecars' cancellation policy? There might be differences based on offers. Reduce your carbon footprint by selecting a greener car hire option. Dear Allan,Thank you for sharing your customer service experience with us! Experience right now is good only just booked will have to wait to see when I pick up the car. Francisco Gonzalez here, reviewed on Google and now here, WHAT A SERVICE!!!! To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. 45 reviews for Wisecars, 2.3 stars: 'This company is a straight scam. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. All related documentation must be kept if an insurance claim is submitted. The deals that we offer are inclusive of any fees and taxes, however, some of them don't include any insurance.In this case, you can choose another package which already includes insurance (but is more expensive) or provide proof of your own coverage at the pick-up.Regards,Rachel from Wisecars. Some car rental companies may also require an International Driving Permit if you're renting outside your country of residence. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. Wisecars English (US) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow_drop_down USD GBP EUR CAD CHF ZAR NZD AUD RUB BRL Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. Wisecars has a consumer rating of 2.26 stars from 46 reviews indicating that most customers are generally dissatisfied with their purchases. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. Mi az a Trustindex? This option is available in most countries, however, always check the fuel policy of the Car Rental Company. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. You will be given the car with a full tank of fuel and asked to return it with a full tank of fuel. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. Hello!Thank you for sharing your feedback with us!We're glad you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. www.wisecars.com. I wasn't sure about the documentation needed to collect hire car from rental company, but rep at Wisecars answered my queries very promptly. Email Protect your account with two-step authentication Send code Dear Francisco,Thank you for your 5-star rating!We're more than happy to hear you're satisfied with our service, don't hesitate to contact us again if you need further assistance!Have a nice day.Kind regards,Rachel from Wisecars. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Powered by, We use cookies to give you the best experience. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . I had questions about requirements of car insurance. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. Wisecars does not own any physical locations or offices. Any additional charges will need to be paid at the rental counter in the local currency. They may be needed if you wish to make a claim. Please read carefully the terms of the Car Rental Agreement before signing it. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Expired or provisional licences will not be accepted. Your contract for car rental will be between you and the Car Rental Company. Information about insurance will be stated in the cars terms and conditions that are made available to you on Wisecarss website while booking the vehicle. Access to and use of these images is restricted by terms and conditions of a separate license agreement. If you have already provided us with your flight details, the car rental company will be able to track your flight. What's Wisecars' cancellation policy? Wisecars does not own or operate any Car Rental Companies. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. I'm very sorry to hear the car rental did not meet your expectations.If you receive a vehicle that is in bad condition, you must contact the car rental company immediately to change it. Please note that all additional drivers must also show a valid driving licence at pick-up. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. Wisecars will process your cancellation refunds in 7 days. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our Excess Protection products. That should not even be separate. She was very kind and helpful! The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. Please note, making a new booking may result in the change of the Car Rental Company. One of our helpful agents will be in contact with you to address the request. Wisecars will inform the complaint submitter on how to proceed if needed. At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. The car rental company will block the funds on your credit card until they have checked that the tank is full at the end of your rental. Your browser settings can be set to inform you before receiving a Cookie. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus the non-refundable Cancellation Protection and/or Protection Package. Wisecars will inform the complaint submitter on how to proceed if needed. 1 year ago. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. Consumers complaining about Wisecars most frequently mention credit card problems.Wisecars ranks 100th among Car Rental sites. Usually, you can cancel your booking up to 48 or 24 hours before the pick-up. In case of an airport pick-up, it will state whether or not the supplier has a desk in the terminal. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. In that case, please contact your bank for additional details. If your flight is delayed or cancelled, please call our customer support team or the car rental company as soon as possible. These are: Basic, Basic Plus, Inclusive, Exclusive and Premium. Amendments can only be made up to 48 hours before the pick-up time. charges that are not related to damage repairs,such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken; your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). If you are involved in an accident, the local police and the Car Rental Company must be contacted. Some Car Rental Companies in some rental countries may also require an International Driving Permit. This information must be sent via email and give Wisecars the relevant details of the incident. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. charges that are not related to damage repairs, such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken. This product is an additional insurance which covers up to 1000 USD of your excess amount in case of accident. If you choose to pay for the service using a credit card, your credit card details are not stored by us. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. All rights reserved. Use small print to hide from truth. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. Wisecars will not refund any vehicle repairs, unless the customer has bought excess protection and is eligible for a refund based on the related terms. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. No charge will be made for amending your booking before the start of your rental. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. Surely it's illegal in USA to drive with no insurance. 2023 Wisecars. Dear Sara,Thank you for contacting us! available for purchase from the car rental company, or. They charge you roughly 10% down an only if you cancel it 48 hours ahead of time do you get your money back. See the full list of exclusions under section Deductible Protection Products will not cover. To improve our service and website, we may use small data files known as Cookies. Only persons listed as drivers on the Car Rental Agreement can drive the car. ago Just scroll down to the bottom of this page and create a support ticket. I had rented cars for myself and others through Wisecars many times. I am looking at a deal on Wisecars.com and it's significantly cheaper than what I've been seeing. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. It is highly recommended to call the police even for the smallest of damages. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. Replies to negative reviews in < 24 hours. When you return your car, the car rental company will check it, and charge you for any damages. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . They helped me with the situation and I therefore went ahead to rent another car through Wisecars. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. You can also find this information on the confirmation voucher. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. At Wisecars, we aim to work only with partners who offer you a fair fuel policy so that you will get the best deal with no unpleasant surprises. In that case, special cancellation terms are presented during booking. No charge will be made for amending your booking before the start of your rental. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. I reached out to Wisecars, who were really understanding of the issues I encountered. Thank you guys for that excellence!!! Wisecars is an online vehicle rental broker. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of England and Wales. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. If additional information is required, the process may be extended for another 28 calendar days. However, you are entitled to a car in the same category, holding the same number of passengers and with the same luggage capacity as the car that you booked. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. What's Wisecars' cancellation policy? %title% %offer% Tbb. Wisecars customer support is available 24/7. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. The Car Rental Company must give its consent to repairs and replacements. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. Wisecars is not liable for services or bookings not fulfilled due to force majeure. When you rent a car, you will usually need deductiblecoverage. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. This information must be sent via email and give Wisecars the relevant details of the incident. Maryna gave great feedback and I was kept up to date on how my application was going.Thanks Maryna. To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. You have a guaranteed booking with us and with one of our trusted premium suppliers.
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