You were left wondering if this was just a temporary fix. He has sturdy life goals and knows where he wants to go. Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. But opting out of some of these cookies may affect your browsing experience. the home, For
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. 26/04/2017. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineer visit between 1-6pm Wednesday and the other stating someone was coming Thursday morning. Asked 8 September 2022 Management Answered 8 September 2022 Answer See 1 answer Can you do overtime as a wifi engineer straight away,or how long before you can do overtime ? BT Openreach apprentice engineer Thomas (Tom) Dickenson. 01-04-2021 We also use third-party cookies that help us analyze and understand how you use this website. Openreach is the UK's digital network business. If the engineer is already working on the fault, then you won't be able to change the appointment. Well, by fiddling around on the Internet you have found me! Were balancing the complex and competing demands of our stakeholders and that includes making once-in-a-generation investments to upgrade the countrys broadband and mobile networks, vital for the UK economy and for BT Groups future including our people. When you contacted BT, it said it had not booked that engineer and did not know about the work. I have sent a pm with my information and description of the situation. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The adviser, often from Outer Mongolia just reads from a script, and in some cases gives them misleading information. Openreach Part of BT Engaged Employer Overview 864 Reviews 685 Jobs 985 Salaries 164 Interviews 107 Benefits 7 Photos Follow + Add a Review Openreach Trainee Engineer Reviews Updated 15 Nov 2022 Find Reviews Clear All English Filter Found 50 of over 864 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.1 There's more to Openreach than meets the eye. The union was . business, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Helping families build digital confidence, Tackling the digital divide during lockdown, Supporting small business in the digital economy, Taking a responsible approach to technology, Addressing online harms and illegal content, Digital Impact &
Orders and upgrades. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. Your contracted to 37.5 hours a week for work which your are field based. Technical support. If the work is complex, Openreach will take longer to do all the external work. Then just follow our step-by-step guide to install your broadband yourself. Damage to equipment within your premises caused by lightning or power surges. What tips or advice would you give to others applying to BT? What is a Fibre to the Premises (FTTP) Service Identifier? Anyone else had this? So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. The union will mount picket lines outside company offices across the UK and is asking people to bring food, which it will deliver to local food banks. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. Read about our approach to external linking. If you're an engineer, that's usually four or five days a week between Monday and Sunday. This cookie is set by GDPR Cookie Consent plugin. Our broadband then stopped working completely. We had to say we were from Openreach, working on behalf of their Service Provider . Micky37 You can view these money saving ideas by clicking HERE. The fault isnt due to fair wear and tear. If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. Our world-class training programme will teach you how to install and fix phone and broadband connections, from traditional copper networks to cutting-edge fibre optic broadband cables. That's usually four or five days a week between Monday and Sunday. Although I would guess your fault will probably be picked up on Monday morning. Members of the Communication Workers Union (CWU), including call centre. Skype involved a presentation, then a capability and suitability assessment. A man whose body was recovered following a major river search has been named as 32-year-old Alun Owen. When it became clear that we were not going to reach an accord, we took the decision to go ahead with awarding our team members and frontline colleagues the highest pay award in more than 20 years, effective 1 April. This is how life was back then. Come home no Internet. If the fibre cable is not near you, it may need major external work (involving road closures for example) before an engineer can install an ONT. Garry BT said it had made its best pay offer and would not be re-opening the 2022 pay review. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. The cookie is used to store the user consent for the cookies in the category "Performance". Ive heard people say Sky told me I need to have my Router plugged into the main socket, and not an extension, in order for my internet to work. Im an Independent Engineer providing the same high standard of workmanship as I was trained and employed by BT until 2011. As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. Your working hours Our engineers work 37.5 hours a week. Network access provider Openreach, which supplies broadband and Ethernet services to ISPs and businesses across the United Kingdom, has begun re-branding their entire fleet of engineering vans and other paraphernalia - seemingly in order to underline their independence from BT and to better reflect their strategy.. . My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. I've checked with Openreach and they've confirmed an engineer is scheduled to work on the fault today Richard between 8-1 however access is required to the property so . Hey,@zoni23welcome back to the community. 30-03-2021 VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. At conservative gathering, Trump is still the favourite. Openreach will then be in touch to arrange when they can complete the work at your premises. Ask questions and share tips with other people 24 hours a day. In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. Ring sky told an engineer will come out in the next 48 hrs. Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. Andy Kerr, a CWU deputy general secretary, said: On Friday, BT Group workers took strike action and received overwhelming support from the public. My Background as a Phone Engineer in Southend. Its not BT Openreach, its simply Openreach, a BT Group company.. BT has an active volunteering programme and has been working with Jobcentre Plus since 2011 to provide these opportunities throughout the United Kingdom. We need our broadband but have been told that it could take days to fix. That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. We don't ask for any formal qualifications. Some 85 percent of BT Group workers will receive this, though it was 26,000 Openreach engineers and call center staff that participated in industrial action. "These are the same workers who kept the country connected during the pandemic. Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call. Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 22h. - Providing data governance through all operational teams in order to maintain and improve data quality. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Need to change your appointment? First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you: have a question about your bill have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. 8.40 for each calendar day that the service is not repaired. Well send you a text with your engineers name and mobile number. Qube are employed directly by BT to do Internal Home Checks. on We publish our charges in our terms and conditions charges schedule. He insisted we had an engineer due today but that was the engineer who caused the issue as he came nearly 2 hours earlier than our slot. Normal for Openreach is 5 days a week 7.12hours a day. Civil's don't have to give the hrs travel time as you have to start at a yard. The installation takes around three hours and the Openreach engineer will need access to your property. If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. BT. Again, no one turned up. BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. Training is rushed, clothing is poor and supervisory support is weak. But you will have heard of BT, BT Broadband and BT Infinity . The Communication Workers Union (CWU),. There is a standard cost of 140 for a new BT Openreach phone line installation, but not every provider charges the customer for this. Apprenticeships. Announcements, Guides & Community Updates. The phone stopped working, and our broadband was down for about three hours but then came. These cookies will be stored in your browser only with your consent. With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. Those striking are largely Openreach engineers and call centre workers. 15h06. The working pattern of Openreach is quite good as it is more of an employee-centric firm rather than a Customer-centric firm. If installing your FTTP needs Excess Construction Charges, well let you know before starting work. The installation takes around three hours and the Openreach engineer will need access to your property. But it changed its tune when the Observer got involved. The difference between the engineers was night and day. My dad said we needed the one downstairs which he had already disconnected. I have no doubt the public will show their support to workers and struggling families by turning up to picket lines, dropping off goods and standing side by side with people fighting for dignity.. The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. (COVID procedure) firstly online application, secondly video upload interview followed by online assessment via Skype. If the work is not complex, theyll carry out all the external work required. 444 reviews from Openreach employees about Openreach culture, salaries, benefits, work-life balance, management, job security, and more. Re: Openreach trainee engineer interview I don't think anyone's been given the hours yet as nobody has even done the training yet. BT Openreach What a great place to work! The engineer first needs to turn on the cable that runs from the street cabinet to your property. @katenoblett. Suppliers charge us for each visit but give you more certainty of the costs we charge a flat rate covering the visit. But heres a quick guide to the different installation terms we use, and the average timescales. Job function Openreach Engineer Main location UK & Ireland-United Kingdom Schedule Full-time. I'm wondering will there be engineers working on a saturday? I know this because I have 26 years of experience tracing all kinds of faults. There may be a charge if an engineer is called out to fix a fault that you could fix yourself, like a fault with your phone equipment. 13h06, I just wanted to provide to the mods and@NeilO. This has been a nice experience and I wish the best to Arran in finding work.. @richthestag. Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. We have a range of ways to get in touch for new and existing customers. Now, most of my time is spent in the workplace, where I get to work alongside experienced engineers and learn on the job. Its a good idea to make sure youve got the relevant property insurance to cover such instances. . The ISP said it can take up to 72 hours. Log intoorder trackerusing your BT ID or order reference and postcode. I was recently working as a service delivery Manager with 10 years' experience in the UK's largest Fiber/copper network provider (BT Openreach) , responsible for the safety and performance of large engineering teams. Work wise it's digging holes about 1.5 x 1 M or duct usually no more then 30M. Russian minister laughed at for Ukraine war claims. BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review. When you report a fault, we try and assess whether therell be a charge or not. How long is the appointment? This cookie is set by GDPR Cookie Consent plugin. Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, (If I have helped you in any way please click the thumbs up. Extra construction charges only apply in exceptional circumstances such as where there is more external work required from Openreach than was initially estimated. They showed their strength but on Monday they will show their generosity. on CER / Field Insights - North England. "The serious disruption this strike may cause is entirely down to Philip Jansen and his friends, who have chosen to stick two fingers up to their own workforce.". BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. Call us on0800 800 150to discuss your installation. The cookie is used to store the user consent for the cookies in the category "Other. He spent 15mins or so trying to fix it, but couldn't so he just walked off the job. Poor customer service 3 1 1 BT @bt_uk Replying to @IpsBhoy Sorry to hear this is the case. https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. The strikes will take place on 29 July and 1 August. BT Group workers unionised with the CWU stand at a picket line outside the BT Tower in London during the strike on 29 July. This is in addition to the 1,500 pay award BT paid staff from April, which is the source of the conflict with the CWU and led to eight strike days between July and October. To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. The engineer said you should only have one line and said to get rid of the other. BT said it had engaged in "exhaustive discussions" with the union, before finally deciding on a 1,500 payment which is said is its "highest pay award in more than 20 years" for workers. Find out more about the BT Business app and how to download it. Openreach Part of BT Engaged Employer Overview 929 Reviews 6 Jobs 985 Salaries 168 Interviews 122 Benefits 7 Photos + Add an Interview Openreach Civil Engineer Interview Questions Updated 13 Oct 2022 Find Interviews To filter interviews, Sign In or Register. To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit. She also looked into the email and text my dad received regarding the new appointments and found nothing in the system. If the work is not complex, they'll carry out all the external work required. To change your appointment: You can also easily change engineer appointments using the BT Business app. It can sometimes be a few weeks before theyll contact you to arrange when they can complete the work at your premises. Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. Not really a good service from BT. BT. More strikes are planned in the coming weeks in the rail dispute. Will, Danny, Nicholas and Vincent pulled out all the stops to fix a lengthy wire damage and get a customer reconnected within 24 hours. Openreach - how long to fix a fault We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. Moving home . You also have the option to opt-out of these cookies. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. I have a line fault that needs to be fixed. Jobseekers in Nottingham are hoping valuable experience gained with BTs local network business Openreach will give them a better chance of finding employment in the future. Four rookie recruits have just been presented with a certificate and job reference after completing an eight week placement organised through Jobcentre Plus and in partnership with Nottingham City Council. Mar 2018 - Present5 years 1 month. Have you got the head for heights needed to train as an engineer at Openreach in Peterborough? You can view these money saving ideas by clickingHERE. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. Do openreach/ BT engineers work 24/7 ? Faults other than these arent our responsibility and well charge for these through your normal billing system at our published rates. Myself and my team cover the whole of the UK. You might not need a visit, just the right advice and help to identify the problem! In your case, communication between the two appears to have broken down badly. Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. This is a very common mistake made worse by the press. This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. When the union voted to strike last month, BT said that it was disappointed and would "work to keep our customers and the country connected" if staff walked out. These cookies ensure basic functionalities and security features of the website, anonymously. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. We urge all sympathetic members of the public to attend picket lines in their area and chip in to help out others.. The placement gave the four recruits the chance to buddy up with an Openreach engineer, visiting residential and business customers throughout Nottinghamshire. RHM Telecommunications Ltd8 Wheatstone CourtWaterwells Business ParkQuedgeleyGloucesterGL2 2AQ. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the . Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. Your salary If you aren't available, someone over 18 will need to be around. During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. & Broadcast. The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents.. My step mum, who is in a care home in Melbourne and suffers from anxiety, relies upon our weekly call, the kids cant do their homework and I have spent well over eight hours talking to BT over the last three weeks with absolutely no progress. We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. An engineer will install an ONT at your premises to connect to the nearby fibre cable. Thank You). as per usual ,engineers working across the road and our broadband goes down. Response was given fairly soon after initial slection. It was reported a yesterday (I think). The CWU general secretary, Dave Ward, said: Since BT Group workers have been forced to take historic strike action in defence of their standard of living, just like in the pandemic, working class people will step up to the plate when employers and politicians fail, and are ready to put need before greed. 12h52. Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. Please enter at least 3 characters to search. Yes, please make sure you or someone in your business is available to give the engineer access to your premises. The fault is due to theft, loss or removal of equipment. If you cant change your appointment, chat online or call us and we'll do it for you. Anna Tims is away. The phone stopped working, and our broadband was down for about three hours but then came back at very slow speeds. I was pleased to be able to complete this voluntary placement as its a great way to help get me back into work. Working from home no service passing the buck. The re-branding exercise actually started, in a very low-key way, a few short . 01-04-2021 Necessary cookies are absolutely essential for the website to function properly. Filter Found 9 of over 168 interviews Sort Popular Popular Most Recent Oldest first Easiest By clicking Accept All, you consent to the use of ALL the cookies. Ive also heard of customers asking for a Sky Engineer, Talk Talk Engineer, or BT Openreach Telephone Engineer to re connect or install a new telephone extension socket, only to be told that its far cheaper to get the work done privately by an Independent Engineer. The live chat person wasn't at all helpful and actually closed the chat without resolution. bt openreach working up a pole today. We use cookies to optimize the website, no personal information is stored. He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). Was the First Engineer who the complaint was about actually a Qube Engineer? Hence, the addition of working experience gained from Openreach can truly be like a milestone . 30-03-2021 If a charge is likely, well let you know. Engineers from Openreach managed to cut our telephone line while they were working on our road. BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. BT Openreach was established in 2006 . If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy, on I saw one at a cabinet last Sunday afternoon. Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! business and public sector, Media
A specific time cannot be given and access must be available for the entire slot. It was reported a yesterday (I think). @bt_uk. The ISP said it can take up to 72 hours. Trying to get your Service Provider to send out a BT Openreach Engineer can be a very stressful, time consuming endurance test. Contact BT. 30-03-2021 and. Mon 1 Aug 2022 02.00 EDT Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. This field is for validation purposes and should be left unchanged. 10. Ask questions and share tips with other people 24 hours a day. New grading structure. Theyll need to get in touch with you, so please give us your mobile number for us to share. I could not recommend working for BT Openreach at all. 1. Register (or login) on our website and you will not see this ad. How to report a BT line fault or broadband fault. The North East Triage was set up to encourage engineers to make the correct decisions regarding all form of civils requests and in doing so engineers would be encouraged to make the right decisions on . Job Responsibilities: Undertake poling when required Work on Can Nigeria's election result be overturned? Interview. My previous 10 years working for the Armed Forces augmented my leadership and management experience, helping me to excel at problem solving in my current role, managing . Starting salary is poor, but you'll reach the higher rate after 3 years. Equipment is customer owned or rented (but not BT's network) and the fault is the result of external damage or environmental factors like lightning, electrical surges or floods. If you really need it fixed sooner, you'd need to pay for a higher level of service from Openreach. If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? 2023 BBC. I have my new router sent to me ready to go, which I was told to let the Openreach Engineer install. Theyll aim to do this within 5 working days of you placing your order. . Contact BT for help and support with your BT broadband, TV, home phone or mobile. Super helpful and knowledgeableman. The cookie is used to store the user consent for the cookies in the category "Analytics". Include an address and phone number. Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available An engineer visit is requested, and no fault is found. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning. Chris Henning, director of economic development for Nottingham City Council, commented: The Nottingham Jobs Hub service is committed to working to connect local residents with employers and job opportunities that come to the city as a result of large infrastructure projects.
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