Worse job experience I have had with a new job. The VP Alex Jivalagian is evil and Maryann Machado, our customer service rep was ONLY out for a COMMISSION. Then they call me back about 2 weeks ago When I tried to call my manager with questions, he was rude and wouldn't answer my questions. The "installer/repair tech" just left after arriving at 5:10p (12-4p window is a joke) and finding that today, on the 4th service call for mismeasured and mis-cut file drawers, they were STILL wrong. It all went downhill from there. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Closets; Closet Modules; Closet Kits; About Our Closet Systems . You can find them at www.closetsbydesign.com or give Aly a call at (205) 777-4000. The owner Brian is about as crooked as you can get. Trump asks for the moon in NY attorney general fraud case, demanding more time despite strict warning from judge. The designer did not take into account the ceiling fan near the pantry. If she was nicer and more patient, I may have. The Rep who measured for the unit was off by 8 inches side to side and 8 inches for the set of 8 cubbies I had installed under my tv. If there is anything I can do to help burn this company to the ground let me now. Flexi Storage White 3 Shelf 4 Drawer Built In Wardrobe Unit. The quality of the materials is cheap and just a year after installation I called to have a faulty lock replaced, it was broken when installed, molding was never attached properly meaning it was just placed on top of the unit and not glued or nailed, the front shoe lips came off and upon inspection are held on by two flimsy nails, the drawers in my jewelry case are crooked and separating. The way I see itI paid top dollar for top servicePart of the job IS SERVICE not just cabinetand he gave me a bunch of backtalk. https://topclassactions.com/wp-admin/admin-ajax.php, Closets By Design Lawsuit Says Sale Prices are Fake, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. Not to mention the fact that I had to call EVERYDAY to find out where my shelves were, when they would be installed. Bev Abadji. PCR works with companies to arrive at their desired results. Designers make no money. The supervisors was super rude when I talked to them. She told me a date one month later for the installation, and told me that they will call me 72 hours in advanced to remind me. Initial Franchise Fee. every closet is custom designed with many options that determine the price. They are sending us collection notices etc for the unpaid balance even while we are disputing. The manager John, in last lengthy phone call was very understanding and very courteousThey are coming Tuesday to correct all. I told him there was an overhead light in the room that the switch was by the door. I got the closets installed, and I am very disappointed in how they carried out this task: I looked through my emails and do not remember getting any emails from Brian and the company knows I have major medical issues and is taking advantage of me. He broke the wires that were connected to the power block. First off the Maryland heights branch is the only one I'm commenting on . For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Closets by Design has joined the ranks of retailers that are facing lawsuits filed over the alleged sale of merchandise at fictitious discount prices. Supposedly it was broken upon delivery but seriously, it took weeks to order another one. Flooring sold to me was suppose to be the best quality for a garage floor here in the desert. Initial Franchise Fee: $20,000. Closets by Design (Shirley, MA) is the mose incompetent, inefficient and unprofessional company I have ever dealt with. (not laughing) They first off pulled one of the electric boxes out of the wall and just wrapped the wires up and stuck them back into the wall, no connecting or taping the wires. They couldn't finish the drawers because the side panels were drilled wrong. Share your photos and videos with others to prove the truth of your words. We are working to get them on the blacklist for the military. But the reality is you are luck to cover your gas and car usage costs. Discounts on Closets by Design Home Organizer Systems, { setTimeout(() => { document.getElementById('headersearch').focus(); }, 300);});">. So the question is, the owner says that because my FB post was not removed in a timely manner, he is refusing to honor his companies lifetime warrantyknowing that I was extremely ill at the time and some time after. Improve functionality of small areas. Add me to the Class Action Lawsuit please, Your email address will not be published. What ever happened to pleasing the paying customer, and I paid really good money for their service and product! Customer service are unprofessional and need training on personnel skills. I called made appointment received a confirmation for day and time requested. 3:19-cv-00077-JKS-KES, in the U.S. District Court for the Central District of California. But that didn't happen. From start to finish ( and not finished yet) they have been a nightmare to deal with. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. This was the WORST company to deal with bar none! Closets by Design (Shirley, MA) is the mose incompetent, inefficient and unprofessional company I have ever dealt with. I even gave them reference photos so im having them remove it. A Closet Factory designer will take detailed measurements, finalize your design and confirm the cost of your project. Well I have emailed the designer several times with the same response, Oh I thought that this problem was fixed weeks ago. Can't believe I fell for this scam. I built a house Wall to Wall, Floor to Ceiling shelving units. I am confident they will do soI'm ready to delete this entire comment, I just can't figure out howWhen I do this entire complaint will disappear. After a month of not receiving any call backs I've now been informed the molding would not be completed unless I paid an additional cost. A proposed Closets by Design class action lawsuit says the custom closet company offers discounts that are inflated, drawing in customers based on the buyers belief in the misleading pricing scheme. The above mentioned class action lawsuit Newbold vs CbD was voluntarily terminated on around February 5th, 2019. Specifically, plaintiffs claim that the company misleadingly offers 40% and $200 discounts off of reference prices when, according to the complaint, the organizer systems were never sold for the reference prices and the discounted prices were . What kind of business is this?! Thank you all for taking the time to write these reviews. The installers came and that was even a bigger joke. DO NOT HIRE THIS COMPANY. Or I would like a refund. So yes that date was available (of course) when i called as directed 2 weeks prior to they actually laughed when i gave them my Job number. Cons. Customer service, of course, stood behind their employee (whenever that is that I could track them down.) Get 25 Closets by Design coupon codes and promo codes at CouponBirds. We called to see a time and they said they will let us know. I am. HomeStars Closet & Storage Solutions Closets By Design - Toronto. They charged me $3.00 more which I gave them cash. Please download the PDF to view it: Download PDF. SEVERAL phone calls to both customer service and the OWNER ( never returned my call) they are so disorganized. Contact. Closet by design turned the customer-is-always-right policy into the customer is always wrong, and when we, closet by design, wrong a customer, we should get into the offense and treat them with arrogance, total disrespect, and negligence. | Since 1982, we've built a reputation of integrity as the industry leader in customer service and total . They knew how to fix the measuring mistakes and my shelves look great. February 2019: This action was voluntarily dismissed When a complaint is dismissed without prejudice, an amended version of the complaint can be refiled.. January 2019: A class-action lawsuit was filed against Closets By Design for allegedly deceptively offering illusory discounts on custom closets, garage organizers, entertainment centers, and home office systems by basing the discounts on inflated retail prices. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Closet World kept my money and wouldnt refund me due to their deceptive 3 day cancellation policy in fine print. Conclusion: They took my money and did nothing. All rights reserved. Frankly, it was 2 closets. Im taking them to small claims court for the $587 they scammed me for. I agree I order my closet aug and its Dec when they start install my closet and sane thing they didnt do it right lots of reject . Don't apply to this company . When they came to install we realized that the depth was not what we asked for. There was no a response for almost three weeks, and then I found out that both Jennifer and Ed had left the company. To date, I have provided $3, 346 in payments. Closets By Design. We DO NOT remove reports. Closets By . 36 following. Flexi Storage White 6 Shelf Walk In Wardrobe Unit. Ultimately I quit and I regret the experience. Closets by Design Financial Performance Representation Report. I told him to stop, go back and have her figure this out AGAIN. A lot of factors work behind determining the price of custom closets. This company does not We ordered cabinets months ago, only to have the installers show up without all the parts, including the doors. Advertisers above have met our
She then transferred me to the manager, a real piece of work by the name of Jen, you know the type not only incompetent but also arrogant and disrespectful. THIS IS THE WORST COMPANY TO HIRE FOR ANY WORK IN YOUR HOME. I called closet by design and the receptionist told me: "The designer designed the doors, and the doors are short." Closets By Design offers a no-obligation estimate, in your home. This was a different crew and pardon my attitude, but they were Bozos. Write a Review. That was the worst part! I gave them 30 days advanced notice for cancelling order, and they refused, they kept my money. Required fields are marked *. First drawers were 15 1/4 ( drawers too big and could barely open and closebut excuse given? The appointment process, cost, installation and the before/after is all in this video :) We have spoken to Lynda who obviously did not comprehend what I want for day one. She finished up the drawings and quote over the next few days and we negotiated a few things with a final price. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. At this point I just want my deposit back. Desired outcome: Privacy Policy | I should have followed my first mind and used our Lowe's account! I had it budgeted to pay off in 10 months so to my surprise after 6 months, I received a whopping bill with interest and all. We'll seestill waiting. We ordered a shoe rack and wall bookshelf and table and after 3 attempts to install they kept coming with the WRONG measured items or they just simply didn't order what we bought at all! Follow. My media room cabinets are a mess from incorrect measurements by designer Lynn M. The installer took over an hour to figure out how he could compensate for Lynns mistakes. Add me. Then he realized he had to get another board. first thing 50 % down - so i told them i want an install date prior to deposit and if they could not meet it i was going with the next vendor. Design was good but the product itself looks cheap as crap! I told them my house was not ready. Add value to your home. Once again the measurments were wrong, but these guys had no idea how to fix the sizing mistake so they just through the panel up hiding a mural on my daughter's wall that means a lot to her. Closets By Design has an overall rating of 3.0 out of 5, based on over 284 reviews left anonymously by employees. For more results perform a general search for "closets-by-design". We can work with you to remodel what already exists, or remove it entirely and start from scratch. (#22) First AMENDED COMPLAINT against Defendant CBD Franchising, Inc., Closets By Design, Inc. amending Complaint (Attorney Civil Case Opening) #1 , filed by Plaintiff . I was a designer for closets by design. Founded 2003 With Angi since July 2006. Consumers love to do business with someone that can admit mistakes and state how they made improvements. The one guy called a friend of his on how to get the power back and finally after an hour of confusion the power is back in my duaghter's room, but I don't trust their inept electrical knowledge so I have to call an electrician to make sure my house won't burn down. 5. Remember above Corner wardrobes. The false belief that I was saving money is what trapped me and Im pretty furious. A second deposit on final design and measurements was provided for $1, 673 on 4-7-21. I also called their office 10 times, each time being told that a "supervisor" would call me but they never did. The higher boss, it seems explained the process which is " the warehouse can change your design and make smaller cabinets as agreed without asking the customer " . The Container Store offers in-store as well as virtual design . We had an argument and she started talking over me with such an arrogant tone. Get A Quote. New cases and investigations, settlement deadlines, and news straight to your inbox. At this point Im considering doing a joint case with the many people they have screwed over. This browser does not support PDFs. Nov 23, 2016 - Explore Closets By Design's board "Closets By Design", followed by 194 people on Pinterest. Publish Date: 03 Mar 2023 07:02 PM . Start by making . STAY AWAY FROM CLISETS BY DESIGN! The post Closets by Design Lawsuit Claims Fake Discounts Mislead Shoppers appeared first on Top Class Actions. On installment day the installer goes over the measurements with me and low and behold, that crazy designer had designed 20 inches of the closet to be directly behind the radiator! I am extremely dissatisfied with this company and their resolving of this matter. Closets By Design has an overall rating of 3.0 out of 5, based on over 275 reviews left anonymously by employees. I worked for the company for a little under 3 weeks as an installer . I say go to Lowes or Home Depot, where you get REAL wood for less than 1/3 the price! Waited called and was told I did not confirm my confirmation. I was really wanting to take advantage of their services but since I have read the reviews, I think I will consider other options. My bedroom closet we installed the end of July 2017 not to my original specifications. After reading all the negative comments, who in their right mind would consider using this company for cabinet remodeling. I have to talk to the higher boss to at least talk to someone who is sensible. Repackaged from Purchased from Amazon, stealing all certifications and false manufacturing markers from the packaging of NB food supplements. Beware of this company. Copyright 1997-2023, Ripoff Report. Today is Wed. Sept 9th and I have not heard from them AT ALL. One of the installers then called a friend, not an electrician and asked what to do since he knew he had done something wrong because of no power in the room. The family of a woman killed in a Saskatoon nightclub fight in November has launched a $1-million lawsuit based, in part, on a graphic video of her death being shared widely on social media. POOR QUALITY, POORBUSINESS PRACTICES, ILLEGAL ACCOUNTING/BILLING/PAYMENT PRACTICES, etc. Overall a fun job. The email for customer service is not a . In a statement to Top Class Actions, Closets by Design Inc. and CBD Franchising Inc. deny the plaintiffs claims.
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