TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. TTEC NAMES SHELLY SWANBACK AS CEO, TTEC ENGAGE. From omnichannel to messaging to automation and CRM, we've gathered all of the best CX technology platforms in one place so it is easy for you . What are two TTEC engage products? What You Bring to the Role. With our customer experience BPO, technology, consulting, and analytics services, we deliver optimized customer care, tech support, sales, AI operations, and trust and safety solutions. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. Digital CX Transformation leader to ignite next stage of growth. This site uses cookies and by using the site, you are consenting to this. Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customerwhether it's face-to-face, online, over the phone, on social media, or via . Financial highlights for the two segments are provided below. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. This site uses cookies and by using the site, you are consenting to this. . 0000006260 00000 n
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When it comes to your customers, only the best technology will do. About Us. 0000001601 00000 n
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TTEC Holdings, Inc. does not undertake to update any forward-looking statements. 0000121522 00000 n
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Bringing smiles is what we do at TTEC for you and the customer. TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global CX (customer experience) technology and services innovators for digital CX transformation, today announced that Shelly Swanback has . TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). A customer service outsourcing company announced that it will expand contact . On behalf of the employees at TTEC and himself, Ken Tuchman stated, "As we begin this new phase in the evolution of our TTEC family and our Engage platform, I want to take a moment to thank Marty . Messaging saves the day with faster support and increased productivity. ", Tweet This:Digital-first is exactly what you want in an exec delivering customer engagement solutions at enterprise scale. About Us. Whether you need help operating business as usual or managing a seasonal surge, we combine the latest technology with proven approaches to keep things running. 0000194296 00000 n
Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. 0000020166 00000 n
TTEC Digital Design, build and operate tech-enabled, insight-driven CX solutions, TTEC Engage Digitally-enabled customer care, acquisition, and fraud prevention services, "2021 is off to a strong start with record first quarter top and bottom-line financial results exceeding our plan," commented ReginaPaolillo, chief financial and administrative officer. 0000116240 00000 n
Get the agile tools to transform your total experienceone stage at a time. Learn what we've learned from a resource
My first-hand experience is paramount to who I am professionally and personally," said Koskovich. 0000038100 00000 n
Because when it comes to the customer experience, your frontline employees must be happy to deliver experiences that make your customers happy. The people, processes, and platforms to optimize your contact center. There are three types of analytics. With the intensifying focus on digital adoption, no one is more capable or ready than TTEC to help companies and their customers win in the experience economy. AI and automation trends, High-tech goes all-in
"I believe that nothing exemplifies the power of this combination better than our Engage operations and Digital Humanifytm Cloud platform. 28 0 obj
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End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Customer experience technology and services company TTEC Holdings ( NASDAQ: TTEC) said Charles Koskovich has been appointed COO of the unit, TTEC Engage. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. With 2022 recognition from Gartner as a Leader in their 2022 Magic Quadrant report for Customer Service BPO and Forbes citing the Company as one of America's Best Large Employers, TTEC continues to be recognized as a trailblazer in customer and employee experience. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. And that is a smart move. DENVER, Sept. 20, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced that Charles "Chuck" Koskovich has been named Chief Operating Officer (COO) of TTEC Engage. TTEC Engage is the company's global hub of operational excellence providing clients award-winning, turnkey customer acquisition, care, revenue growth, and digital trust and safety services. 0000003710 00000 n
DENVER, Aug. 13, 2020 /PRNewswire/ --TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global Customer Experience as a Service (CXaaS) partner for many of the world's most iconic and disruptive brands is delighted to welcome back Sean Erickson to the TTEC family as the new Global Head of Operations for TTEC Engage, which delivers customer engagement solutions at enterprise scale. 0000030829 00000 n
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. For over 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. Customer experiences should be effortless be consistent be seamless make you feel something be personal be effortless Every experience your customers have with your brand is an opportunity to build a relationship - or lose one. OT8J2wnX1GT2\
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TTEC Digital segment is engaged in designing, building, and operating robust digital experiences for clients and its customers through the contextual integration and orchestration of customer relationship management (CRM), data, analytics, customer experience as a service (CXaaS . Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. The best outcomes. Their brand equity and their financial success are now reliant upon their ability to rapidly modernize their technology, operations and processes to deliver a frictionless, personalized experience. When typing in this field, a list of search results will appear and be automatically updated as you type. 0000163153 00000 n
Every day, you are asked to balance the competing priorities of improved satisfaction with lower costs. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. 0000003025 00000 n
Faced with high call volume, a major bank deployed an AI-powered messaging solution, successfully deflecting calls, increasing employee productivity, and improvingCSAT. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. 0000010434 00000 n
TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. hb``Pf``AX8> 9K?0bF By leaning on an expert who knows customer management inside and out, companies can offer great customer care experiences with less risk and more reward. 0000008011 00000 n
Risk Factors in our Annual Report on Form 10-K for the year ended December 31, 2020 and any subsequent filings with the U.S. Securities and Exchange Commission (the "SEC")and is available on TTEC's website www.ttec.com, and on the SEC's public website at www.sec.gov. When it comes to your customers, only the best technology will do. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. Reduce cost and improve CX with recommendations from your front-line employees. PR Newswire (US) Full Year 2022. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). And disconnected customer experiences create unhappy customers. "A dynamic leader and industry visionary, he will drive initiatives that amplify our shared, core values.". We make it a point to make sure all our employees feel valued and . Then manage and measure it all through a single platform to grow customer lifetime value. CE1Q CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team. on contact center cloud, Voice of the customer best practices and strategy, Want to reach more
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"wa =gf)`Fr3f$cF=:O>|:tOS*-}OR]C~a. At TTEC Engage, a business unit of TTEC, our Customer Experience (CX) centers of excellence - enabled by over 60,000 CX ambassadors and modern technology - deliver millions of seamless interactions every day around the world that help our clients acquire, retain and grow loyal customer relationships.Founded in 1982, our employees operate on six . Get better
Complementing TTEC Digital is our TTEC Engage business, which handles millions of last-mile customer interactions on behalf of the world's leading brands. 0000119092 00000 n
Denver Post Douglas County's TTEC to lay off 252 employees after client takes services in-house. Elevate your sales team through sales outsourcing, including a customized growth services playbook. Want more insights every month, delivered to your inbox? Continuously promote a performance-driven culture and always work towards reaching for amazing. Exceptional customer experiences start here. We serve millions of customers every day in 6 continents, across 90+ centers, in over 50 languages with our 60,000+ employees. h1 04hJz\GMy~q` s
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As a Customer Service Representative - Automotive Enthusiast working remotely, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. 0000194335 00000 n
Omnichannel technology that delivers personal CX at scale. TTEC helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation. Learn why we use cookies and how to manage your settings. TTEC (pronounced t.tec) We help companies build engaged, happy, profitable customer experiences powered by our combination of humanity and technology. News Mar 2, 2021. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customerwhether it's face-to-face, online, over the phone, on social media, or via a mobile appsimple, personal and exceptional! Revenue Increased 25 Percent to $539.2 Million, Operating Income was $73.4 Million or 13.6 Percent of Revenue, (Non-GAAP $79.9 Million or 14.8 Percent of Revenue), Net Income was $50.4 Million ($59.7 Million Non-GAAP), Adjusted EBITDA was $95.9 Million or 17.8 Percent of Revenue, Fully Diluted EPS was $1.06 ($1.26 Non-GAAP), Bookings Increased 95 Percent to $170 Million in the First Quarter 2021. We're here to help. Get the Trends Report >>, 10 predictions shaping the evolution of customer and employee experience, Hit the right notes with Omnichannel Orchestration, Outsourcing vs. managed services: Knowing the difference will save you time and money, How to Navigate the Complexity of Digital Transformation, Delivering great experiences amid the digital transformation. Koskovich, a proven leader who served as TTEC COO earlier in his career, was previously COO at TELUS International where he led the company's global operations and played a role in their successful global expansion. ;P~(9G?z#o7~#o7~#o_"\}f]"wM4x)>:I4Kpe T&
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H\n0y The Company's nearly 62,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. _`q#!4i\6 d@O ,fa~QaLyuaJ[1x,SV*?^pS~:,z~o*_B51&Wy The company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients andTTEC Engage, its delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. 0000005907 00000 n
TTEC Announces Fourth Quarter and Full Year 2022 Financial Results. 0000016806 00000 n
What you'll be doing: Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. 0000021388 00000 n
Humanify(R) @Home. TTEC has been combining People, Platforms and Process for over 40 years, to optimise the Customer Experience for Brands across the World. 0000017350 00000 n
Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Learn why we use cookies and how to manage your settings. 0000004257 00000 n
specific challenges. Tower Research Capital LLC TRC raised its position in TTEC Holdings, Inc. (NASDAQ:TTEC - Get Rating) by 478.0% during the 3rd quarter, according to the company in its most recent 13F filing with the Securities & Exchange Commission.The firm owned 5,896 shares of the business services provider's stock after buying an additional 4,876 shares during the quarter. You don't need to rip and replace to get your CX technology stack humming. H\j0l/Q&-b} Vm"o::5hFlag_q/5t^iUQ~(}s;,owqRuq~X?#>I?u_s4v~o^g)ia=outS/s'<>(?ac
.8EjT]i9i5xC- As previously announced, Martin DeGhetto, a legend in the CX industry and a pivotal member of TTEC's executive team since 2009, will retire in November. 3 years or more of data analysis experience or equivalent experience. U9_P`0{,=p7H50q.a\ Qkk>u'K.hR`Y
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You'll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process. Find and engage customers across all channels to accelerate growth. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. Our sales and revenue growth solutions help you acquire customers and increase customer loyalty and lifetime value. We bring together best of breed partners to architect solutions that make the most of what you have today and lay the foundation for what you will need in thefuture. TTEC Digital is ideally suited to deliver these solutions on a global scale in partnership with the premier hyperscalers in the market," said Dave Seybold, incoming CEO, TTEC Digital. 0000006709 00000 n
Swanback will partner with TTEC's Chairman and CEO Ken Tuchman and the Company's senior leadership team to accelerate TTEC's next phase of growth. We are well positioned for strong profitable growth in 2021 supported by elevated levels of bookings, pipeline and revenue backlog and further evidenced by the increase in our full-year outlook. With our massive addressable market, broad and deep CX capabilities, and solid financial profile, our ambition is to double the business again, but in half the time. Serving iconic and disruptive brands, TTEC's outcome-based solutionsspan the entire enterprise, touch every virtual interactionchannel, and improve each step of the customer journey. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. Shelly shares our vision and has the passion and expertise to take us to the next level," Tuchman concluded. Find and engage customers across all channels. Onshore, offshore, nearshore, or at home with virtual software, we equip clients with the facilities, people, processes, and modern omnichannel technologies that build value across every interaction on all channels. Our services help you design, build, and operate exceptional customer and employee experiences. And deliver CX at scale. That's why we're delighted to welcome back @rseanerickson as our new head of TTEC Engage! mYBTn2[dhVar!#[i:2^/uszZT>lEd. TTEC reports financial results for the following two business segments: TTEC Digital (Digital) and TTECEngage(Engage). The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. TTEC Holdings, Inc.(NASDAQ: TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. 0000006176 00000 n
Improve your business performance in any economic environment with our rightshoring and automation approach. The TTEC Engage segment provides digitally enabled CX managed services; delivers omnichannel customer care, technology support, order fulfillment, customer acquisition, growth, and retention . 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. TTEC Holdings Inc. will hire approximately 450 people in the Kansas City area for sales and customer service jobs. We combine leading technology partnerships and the CX expertise to enable your success. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. XC0-4.2I8(4%n*J,&MA?Lz=ZDbcH+G? Working with a contact centre outsource partner provides numerous cost and innovation benefits while improving the customer experience. The Next Step in the CX Pioneer's JourneyTTEC pioneered the global CX industry almost 40 years ago when the company was founded by Tuchman. Non-GAAP Operating Income marginsbetween 12.0 and 12.4 percent. Learn why we use cookies and how to manage your settings. 0000001643 00000 n
Outsourced customer experience and technology
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Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. "I am thrilled to welcome Shelly to the TTEC family. base with new products and services 4. From data to insight, and insight to business value. Our end-to-end CXaaS platform combines strategy, analytics, technology and operations. TTEC Engage contributes the vast majority of the company's revenue, and most of the sales are derived from the United States and Canada, followed by Philippines, Asia-Pacific and India. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. One that tells you what is happening in the present. Founded in 1982,the Company'ssingular obsession withCX excellence has earned it leading client NPS scores across the globe. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. We combine leading technology partnerships and the CX expertise to enable your success. We make it easy. Founded in 1982, the company's 51,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. The result is a dizzying array of challenges for companies and government entities alike. For 40 years, our business has been helping companies make their customers happy. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. TTEC Engage is a 60,000 employee service company, with customers in more than 80 countries. Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks. 0000125245 00000 n
For almost four decades, we've been helping our clients manage their front office and back office systems with a combination of human and automated solutions. CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team, because we understand that every interaction with a customer should build value, not destroy it. Increase customer satisfaction, grow revenue, and reduce costs all at the same time? Although he will be sorely missed, we salute his extraordinary career and wish him all the best as he begins his retirement. When typing in this field, a list of search results will appear and be automatically updated as you type. Subscribe to TTEC's eNewsletter, Dialogue . Experience our comprehensive technology ecosystem. Non-GAAP Earnings Per Sharebetween $4.14 and $4.32. Optimize the voice CX channel in a digital-first world, Contact center workforce 101: IVR vs. chatbots vs. agents, Weathering the Storm: Investing for Long-Term Contact Center Success, Driving better CX through improved employee training, Break down back-office barriers and deliver better experiences, All the CX trends you need to know for 2023, Breaking down backlogs with back-office accuracy and speed, 10 predictions shaping the evolution of customer and employee experience, Drive growth working with a customer experience outsourcing partner, Contact Center Automation Tools and Trends. TTEC empowered a health benefits company to handle more calls, better andfaster. a great experience to their customers, build customer loyalty, and grow their business. Reduce cost and improve CX with recommendations from your front-line employees. Elevate your sales team through sales outsourcing, including a customized growth services playbook. Reduce cost and improve CX with recommendations from your front-line employees. DENVER, May 4, 2021 /PRNewswire/ --TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX(customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results for the first quarter ended March 31, 2021.
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