With well over 2500 routes and nearly 700 ports, Direct Ferries gives you many options to choose from. When making the booking on a Condor ferry I found that a charge of 7.99 had been added. You can't even speak to a real person on the help/chat box. With a direct connection to ferry operator reservation systems you can compare all available sailings for your chosen destination with all suitable alternatives in one quick and easy search ensuring you get the best fare available. Is it worth pursuing this with my travel insurance company or will I not be eligible for a refund We can see that your complaint has been already handled and declined as there was no error from our side. I have NOT picked up my ferry tickets. Get your BatamFast tickets to Desaru. If you want to be among the first to hear about our latest ferry offers and want to take advantage of exclusive ferry discounts then subscribe to the Directferries email or follow us on Twitter or on Facebook! Please bear in mind that there might be small differences in each ferry company's refund terms and conditions. It's a workaround but WAY cheaper than cabs. WebIf you are unable to travel after checking in at the terminal, request a refund at the terminal. We advise you to check with your bank as some accounts or credit cards offer a travel insurance as well and you might be able to claim a refund on the insurance instead.Kind regards,Madalina / Direct Ferries. No We had the same with Qatar. Using this company, in this instance. (I paid extra for this option) After 3 times applying for a change I finally got answered, saying my requested change is not available. Channel House Please also ensure that you have provided the correct email address and phone number so that we can send you the booking confirmation email and contact you in case of last-minute changes to your trip (e.g. Dear customer, Many thanks for your review! If you cancel your booking through My Account you will be charged a 10/10 cancellation fee. What are the refund/exchange policies in light of the current situation. Dear Julliete, Many thanks for your feedback! You should thus make sure that all passenger details are written exactly as they appear on your personal documents. Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. We are due to travel on Friday to Poole to guernsey but cannot change a vehicle on their site or a person without it costing an extra 500+!! If you cant return your tickets in person, you can send them to Ferryhopper by courier or post. Travelling with two dogs, one of which with spinal problems so I wanted to book two kennels; this, unfortunately could not be done online, so tried to reach out to the ferry services (Stena) who indicated they still had 9 kennels available on the trip to the UK and 14 on the return trip. As well as a great reputation within the industry we have provided the best price, choice and service to many millions of customers since our inception and are ranked no.1 on independent review sites such as Feefo and Trustpilot. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. You can check your confirmation email or log into My Account to see if you are able to amend your booking. We sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. 2-3 Three Rivers Business Centre, Felixstowe Road. If youre booking a ferry with Brittany Ferries go direct! All in all a terrible experience. You can also discover ports and routes available. Location: -3 min walk from Trafarias Ferry docks -25 min from Santa Maria de Belm by ferry -25 min from Marqus Pombal by car -12 min from Pragal train station offering direct access to the Portuguese railroad sytem. gourock ferry SHRIMPS FEBRUARY HALF TERM HOLIDAY CLUB - MONDAY 20 - FRIDAY 24 FEBRUARY 2023 HOLIDAY CLUB IS BASED AT RGS THE GRANGE Having help to step onto and off the boats were very helpful and appreciated. There was nothing from you at all. Web(Updated for 2023) - SmartAsset How long you wait for your state tax refund depends on multiple factors. Not only that, in order to have this kind of saving, I was directed to use a ferry company that I hadn't used before, which turned out to be the best ferry journey I have experienced since before all restgrictions were imposed because of the covid pandemic. like what ? Comparing ferries has never been easier.Why spend a lot of time and effort searching for ferries on countless websites? Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. First time I used it I assumed that all the cabins were booked. In your case you have contacted us only once but you have closed tht ticket by clicking on finding the solution and therefore the ticket could never be handled by one of our agents and after that you have not conatcted us again. Once they have your money they write you off. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. Ferryhopper is obligated to comply with this regulation, in order to ensure the safety of your personal data. Refund requests must be submitted prior to the product expiration date. They charged me 79.00 to cacel a booking. Receive current traffic conditions, mountain pass reports, construction updates and more. How can this be possible. Find out how we combat fake reviews. Kind regards, Maya from Direct Ferries. Companies can ask for reviews via automatic invitations. Modern excavations have raised the possibility that the name Haven't found an answer to your question? We may also ask for additional information if you wish to change the email address or phone number you have provided. If you make a mistake when booking online, you can cancel your booking at no cost Although the responses were generally quick I had much correspondence from many different agents. All went well hope its the same when we arrive in Barcelona. If you have already picked up your paper tickets and you wish to cancel them, you have to return them in one of the following ways: We strongly recommend sending your tickets via registered post. If you haven't purchased Cancellation Cover then you will be charged a cancellation fee. We use dedicated people and clever technology to safeguard our platform. You can request a cancellation either through the My Bookingsection on our website or by completing our online contact form. We remain at your disposal. They don't pay the refundWe are still waiting for our refund, they won't respond to our email or contact form. Dont book with this company- book direct with Ferry operator. on an island), you can return your tickets to any local travel agency that collaborates with the ferry company you booked your trip with. WebFind the best deals on train tickets from Harpers Ferry, WV to Lindenwold, NJ. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Please use the contact form on our website to request a ticket change. Here's a list of resources you can use to check your refund status in WebUnfortunately, having booked a non refundable ticket, the ferry company has not offered a refund on this occasion. Thanks for taking the time to respond but you're mistaken about the cancellation. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Direct Ferries is a multi platform impartial ferry ticketing service offering a quick and easy way to look, compare and book 1000's of scheduled ferry crossings to virtually any ferry port in Europe and Africa as well as many ports across the globe. We are both english and always lived in England Direct Ferries have no phone available to discuss. Please don't hesitate to contact us, if you have any queries. Editor, Marcus Herbert. Thank you. Depending on your bank, it usually takes 5-10 business days for the refund to be processed and for the funds to appear in your bank account. Given the extraordinary circumstances surrounding the COVID-19 pandemic, we have adopted some temporary changes to our cancellation policy. According to our terms and conditions and as written on our website by amendment/cancellation online we are only charging 10 euros/pounds amendment/cancellation fee, but the ferry company may apply their fees according to their terms and conditions as tickets belongs to them and their conditions apply as well, plus any difference in price always have to be covered by the customer. My experience of using Direct Ferries was a good job, very well done. Grimaldi's direct service is backed up by a four-times-a-week feedering service covering every major North American port from Halifax to Houston. Direct Ferries charged us $90 AUD each for a Marlin Fast boat between Gili Trawangan to Nusa Lembongan. Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. My service experience was awful. It appears that my problem with Direct Ferries is not unique, they have a history, according to reviews on this site, of very poor responses and no responses at all to customer services issues. You have contacted us on 21 September about this but after you already made the charge back through your paypal account and therefore your account with us was already blocked and the issued refund could not go through. Anyone can write a Trustpilot review. When requesting amendments via phone or email the amendment fee is 20/20, if your initial ticket booking cost less than 100/100, and 35/35, if your initial ticket booking cost more than 100/100. Amendments can only be made prior to the sailing date which in this case was never requested. We rebooked the April crossing for August we amended the booking again to April 2021 due to being furloughed. Examples of reimbursement requests include: Note: Disputed fares must be submitted within 30 days of purchase. WSF is the largest operating public ferry system in the US! Rent-to-own and financing options allow you to get the trailer you need within your budget. My boyfriend and me have booked a ticket for the 26th of november to lanzerote with the camper. We are committed to guaranteeing our customers privacy. If the system detects something that potentially contradicts our. NEVER, EVER AGAIN WITH THIS USELESS RIPP OFF COMPANY!!!! Suggested companies are based on peoples browsing tendencies. Seriously this is basically a scam. Dear Customer,Thank you for your feedback.After looking into the details of your amendment requests, we noted you requested to change your return journey for January 2023. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. DIRECT FERRIES (Southampton) - All You Need to Know BEFORE You Go. Refunds are always issued to the same credit / debit card that you used for your booking. Buying tickets went pretty well online. Our ferry was rescheduled from 12.45 to 17:30 and they did not write nor call to give us this information. Appalling customer service. Please react urgently on my requests. Next day (day 4) I was given an hour in which to payfor an amendment, which I did. Due to our buying power we often have access to exclusive deals not available anywhere else to save you even more on your ferry ticket (sign up to our newsletter or follow us on Facebook or Twitter to ensure you don't miss out! A global company with offices across the World, Direct Ferries is present in numerous markets with a product localised for ferry travellers in the UK, Ireland, France, Germany, Spain, Italy, the Netherlands, Belgium, Portugal, Austria, Switzerland, Poland, Czech Republic, Slovakia, Greece, Denmark, Sweden, Norway, Finland, Turkey, Australia, New Zealand, Japan and China. 10 pounds fee for updating the children's age from an infant to 4 and 6 years old. This company is totally unreliable and impossible to contact. The search process was very easy and allowed me to look for a few different ferry routes before choosing the one I want. Learn when you may be eligible for a refund and how to request reimbursement. Follow us on Twitter for the latest WSF information! Duaine Allen, pastor of Agapa Covenant Ministries, and Roses brother, the Rev Shelby, Tuberville vote against climate, health and deficit. Please send any questions or comments to: help@poferries.com Made the booking and ended up feeling very happy that it was so easy. All rights reserved. WebNeeded to change tickets. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. COVID-19 Information
Our original booking made in January for April was cancelled by the ferry company. No additional administration fees will be charged. pack jumper cables, ice scraper, warm clothing, snacks and water. We have already tried several times to contact the ferry company and asked them to grant us the possibility to amend your booking as an exception, but unfortunately they have denied our request. You can convert your ticket to an open ticket by making a request through the My Bookingsection on Ferryhoppers website. Please note: prices rise as space becomes less available. useful to check schedule - best to book with operator directly, Terrible service, maybe not a scam but don't use them. WebWill I get a refund if I cancel my booking? I made reservations I appreciate that they are extremely busy atm , but find this unacceptable. Traveler beware. JavaScript is disabled. Follow the Ground Transport signs and directions in your app to get to the location. Due to data protection laws were not able to process cancellation requests by email. Direct ferries is refusing a refund even though we are in lock-down. If you contact us in under 72 hours before your scheduled departure, we will do our best to help, but we cannot guarantee that there will be enough time to process your request. When amending your booking you'll be charged for the fare difference, if any, and an amendment fee. Direct Ferries Limited has its registered address at Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk, IP10 0BF, United Kingdom. WebThe easiest and cheapest way to cancel your booking and request a refund is to log into My Account and request the cancellation there. If you were overcharged, discover a discrepancy for fares paid at a terminal, are requesting a refund for an unused online order or for a fee charged in association with the vehicle reservation system, you may be eligible for a refund from Washington State Ferries. Can I convert my ferry ticket to an open ticket? Very simple, very fair cost and a free upgrade to flexi, gibing me four hours leeway either side of my booked ferry.One think I would say though is that about 10 minutes after I'd submitted all the passport information for all three travellers, I received a text message from you saying I had to complete the registration. Choose euro tunnel best service. Booking a ferry online is cheap, easy and fast with Direct Ferries. There was a mistake on your site, and you cannot admit it. You have been added to the directferries.co.uk mailing list. Needed to change tickets. saved me almost 50% of the amount I have recently been having to pay for this journey. . Have a browse through our website and use our simple ferry booking Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. Please don't hesitate to contact us, if you have any queries. Open-date tickets are valid for 6 months to 1 year from your initial departure date and only for the same ferry route and the same company as the tickets you had originally booked. What terms and conditions apply on my ferry ticket? Find the crossing you want and book your ferry ticket in just a few steps.We have over 1 million ferry fares being compared every day, and destinations available all around the world, so book your tickets with Direct Ferries today for a seamless travel experience. I have bought a ticket recently on 28th of December, but I haven't received any confirmation, so I couldn't see my tickets, neither did DFDS. Less than 24-hours or failure to show for travel. Direct ferries are great value, usually easy to book with, very informative, send the right links and in a timely manner. One final number gave an answering machine that DF doesn't take phone calls and you're reverted to the website. Tripadvisor performs checks on reviews. Updated 20/12/2021 For all future bookings, you can rest assured that we are waiving all amendmentfees for 2022 travel (up to 30th December 2022), Covid-19 For all future bookings, you can rest assured that we are waiving all amendmentfees for 2022 travel (up to 30th December 2022), so you. Now Day 6, still no confirmation of my new booking for a weeks time.If read and actioned by DirectFerries, my booking reference is DFP 153669687 & Customer Services ticket #1523063 ..H E L P! By the time I got a confirmation notice it was past a 48 hr before travel time and they would not change out going trip. With holidaymakers still owed millions of pounds for cancelled holidays and flights, many will be reluctant to rebook if their trip is cancelled. To have your request processed as soon as possible, please include the following: If requesting that a discount be applied to a fare, please provide proof of eligibility for discount (e.g., driver's license to demonstrate senior discount or qualifying discount documentation). However it took 5 weeks, dozens of emails for you to confirm the agreement. Eveything was very simple and quick to use..I had no difficulties in using the site and had several choices of ferries. Each ferry company has its own cancellation policy. Unhelpful Customer Service not prepared to engage or help with simple requests. Stay away. No personal touch. Email. WebGet up to 4.2% of the price back with our Direct Ferries cashback offers Sign up for free and just shop with Direct Ferries as normal. You have been added to the directferries.co.uk mailing list. Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes. six hours for a journey of more than 24 hours. Paying online You can book online using the following payment options: Visa (including prepaid) Mastercard (including prepaid) Visa Debit and Debit Mastercard American Express BC Ferries Commercial Travel Card BC Ferries Travel Card Instead we have an inside room. It is impossible to contact them and they are basically holding my money! I wished I had checked here before booking, I thought they were a genuine company but it is clearly a fraudulent and dishonest one. Compare prices, times and shipping companies for your ferry using our price search. Contact our call centre on 01304 44 88 88 between 08:00 and 20:00 Monday to Friday, and 09:00 and 17:00 on weekends. Please don't hesitate to contact us, if you have any queries. Can I cancel and get a refund? The transaction was quoted in dollars and as I was in Barbados I presumed it was in that currency so I paid $1400. Some major travel companies are still refusing to issue refunds as required by law, insisting customers rebook their trip or accept vouchers instead. What if I don't know the plate number of my rental car? I have travelled many times ever since my first positive booking experience. Thank you for booking with Direct Ferries. No refund will be given. I emailed Direct Ferries immediately with evidence of no Marlin route, our new tickets and advice provided by the operators. the booking was confirmed right away and the confirmation was sent right away to the email address provided on the booking. I had the same problem with P&O and vouchers. I have tried to contact them for 3 weeks and have had no reply and it is infuriating you cannot speak to someone on the phone. Also there is a choice of "lounges," but there is no explanation of the differences. He arives at the harber of huelva today and they say to him that the boat is fullly booked ?
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